Intake Coordinator for Residential Facility

Granite Recovery Centers; Effingham (NH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Generous paid time off accrual

Growth and development opportunities

Meaningful work supporting recovery

Job summary

Granite Recovery Centers in New Hampshire seeks an Intake Coordinator to greet clients and streamline admissions in our outpatient facility. You will work with Admissions, prepare enrollment forms, update the EMR, and help coordinate with health services and family members to ensure a smooth start to care.

The role demands strong written and verbal communication, excellent organization, and the ability to manage multiple tasks.

Qualifications

• High school diploma or equivalent; 1 year experience preferred
• Strong written and verbal communication
• Proficient in Microsoft Office; basic administrative skills

Responsibilities

• Serve as first contact for clients and coordinate admissions
• Assist admissions with arrival timing and information
• Update admissions notes in Teams for transparency
• Complete admission forms in EMR software
• Maintain client binders and materials
• Coordinate with health services and providers
• Support client engagement and appointment setting
• Audit client charts and inform staff of updates

Skills

Written communication

Oral communication

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Intake Coordinator

The Intake Coordinator is responsible for providing excellent customer service and a welcoming environment for clients. The Intake Coordinator is the first point of contact for clients upon admission to the residential facility and will ensure an efficient admission process while interacting with clients, family, referrals, and guests.

Essential Job Functions:

• Works closely with Admissions to ensure smooth landing of clients, including time of arrival, pertinent information and contact with external stakeholders.
• Completes admission forms with the responsible party, family member, power of attorney or client upon admission
• Update admissions communication on Teams platform to allow for transparency and collaboration of all departments involved
• Completes all required admission forms within the electronic medical record software
• Attend required trainings and meetings as directed
• Creates, maintains and stock supplies client binders, curriculum, and materials
• Supports Health Services as needed including coordination with providers for additional needs of admissions as they arise
• Supports with client engagement and appointment setting
• Completes client chart audits and updates appropriate staff when completed with accuracy
• Assists and supports various care teams to ensure best company optics; including but not limited to, coordination of appointments brought forth upon admission, communication of immediate needs of clients (i.e. FMLA, court, etc.), communication of relevant information learned upon admission to appropriate parties including care teams
• Capable of tracking, monitoring, and reporting clerical errors for admissions and electronic medical record system.
• Creates and maintains a safe, professional, and excellent client experience
• Takes ownership of the admissions building and processes to create an organized and welcoming environment.
• Other duties as assigned

Minimum Qualifications:

• Minimum age requirement of 18
• High school diploma or equivalent with at least 1-year prior experience preferred
• Communicating effectively in written and oral form
• Time management skills and the ability to work on multiple projects simultaneously
• Initiative to take charge of unforeseen situations, solve problems and adjust to changes.
• Working knowledge of Microsoft Office products
• Satisfactory references from employers and/or professional peers
• Satisfactory criminal background check

Salary Range:

Generally starting at $19.00 an hour. The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

What to expect from us:

Granite Recovery Centers, a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

Granite Recovery Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.