Intake Coordinator - Day Shift

Oceans Healthcare; Waco (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Oceans Behavioral Hospital Waco is seeking an Intake Coordinator to respond to inquiry calls, perform initial intake assessments, provide referrals, and coordinate admissions in line with Joint Commission, Federal and State regulations.

You will collaborate with clinical staff to ensure accurate documentation, manage pre-certification and admissions, and support patients and families through the admission process with dignity and compassionate care.

Qualifications

• Responds to inquiry calls and documents accurately.
• Performs initial intake assessments per policy.
• Provides referrals and coordinates admissions.
• Coordinates pre-certification and UR information.
• Delivers patient services respectfully.
• Identifies safety needs and reports abuse or neglect.
• Identifies mobility and equipment needs of patients.
• Assesses age and disability needs to determine level of care.
• Communicates with patients and families with sensitivity to age, disability and culture.
• Performs additional duties as assigned.

Responsibilities

• Responds to inquiry calls, completes inquiry forms promptly and schedules assessments.
• Conducts assessments at facility or other locations and completes initial triage.
• Refers patients not suitable for facility programs to appropriate resources.
• Coordinates pre-certification and admissions processes, including forms and UR information.
• Delivers patient services in a respectful manner promoting dignity and satisfaction.
• Identifies safety needs and reports abuse/neglect to clinical staff.
• Identifies mobility and equipment needs of patients.
• Assesses age and disability needs to determine level of care and referrals.
• Communicates with patients and families sensitively to age, disability and culture.
• Performs other duties and projects as assigned.

Job description

At Oceans Behavioral Hospital Waco, healing is our focus. We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Intake Coordinator responds to inquiry calls, conducts initial intake assessments, provide referrals, and coordinate admissions process according to Joint Commission, Federal and State Regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.

Essential Functions:

1. Responds to inquiry calls, completes inquiry forms accurately, schedules assessments in a timely manner and documents follow up calls made regarding pending assessments.
2. Conducts assessments at facility or other locations, completes Comprehensive Interdisciplinary Assessments Initial Triage thoroughly.
3. Refers patients who are not appropriate for facility programs to appropriate resources.
4. Coordinates pre-certification process, admissions process for patients admitted to facility programs, including admission forms, CIAs, and documents pertinent UR information.
5. Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.
6. Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to clinical staff.
7. Identifies special mobility and equipment needs of patients
8. Assess and interprets age and disability needs to assess level of care needed and made appropriate referrals based on same.
9. Communicates with patients and families in manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
10. Performs other duties and projects as assigned.