Intake Coordinator - Bilingual Required

Turning Point of Central California Inc; Visalia (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee Assistance Program

Pension fund

Mileage reimbursement

Career development opportunities

Job summary

Turning Point of Central California, Inc. is seeking an Intake Coordinator to manage referrals for Children’s Mental Health services.

The role centers on timely admissions and creating new client records in the EMR, while preserving accuracy and confidentiality. You will meet with parents/guardians, determine eligibility, log data, and coordinate with internal teams and community partners to ensure smooth linkage of services and scheduling of intake assessments.

Qualifications

• Secondary degree or 2+ years clerical/social services experience.
• Data entry and EMR familiarity.
• English communication skills, written and spoken (Spanish preferred).
• Valid driver's license and insured vehicle.
• Pre-employment background check and TB test completion.
• Ability to work with a diverse group of people.
• Office 365, Teams, Zoom proficiency.

Responsibilities

• Log and enter all new referrals into EMR promptly.
• Meet with parents/guardians to complete admission documents.
• Coordinate intake assessments with program staff.
• Drive agency outreach and respond to referrals.
• Provide excellent customer service on phone calls.
• Maintain logs and required reports.
• Collaborate with providers to link transfers for services.
• Handle crisis calls and triage appropriately.

Skills

Data entry

Communication skills

Organizational skills

Bilingual Spanish (preferred)

Education

Associate degree or equivalent

Tools

Office 365

Teams

Zoom

Job description

JOB SUMMARYThe Intake Coordinator reports to the Program Director under the supervision of the Access Team Leader/ or designee and processes all referrals related to Children’s Mental Health services. These services include completing all new admissions in a timely manner with the goal of opening new clients for mental health services.ESSENTIAL JOB RESPONSIBILITIESCommunicate an understanding of Turning Point's Principles of Community, Mission, Vision and Values as it relates to staff and beneficiaries.Ensure all new referrals are logged and entered into the Electronic Medical Record (EMR) in a timely manner.Ability to organize and prioritize work so as to perform assigned duties independently.Determine and confirm eligibility of all new intakes prior to initial appointment.Meet directly with parents/guardians to complete initial admission documentation and enter new episodes in in the EMR.Prior experience and comprehension of working with an EMR Database.Maintain integrity of the clinical information entered into the EMR.Work with intra/interagency providers to ensure all transfers are linked for services, including follow up appointments prior to discharge from treatment.Interacts with program staff to schedule intake assessments.Interacts with community partners to receive and make referrals, including collaboration to ensure follow-up and/or other resolutions.Ability to take crisis related calls, triage, and determine appropriate level of support.Ensure all logs and required reports are maintained and updated.Provide verbal and written reports.Assist with answering phone calls or providing additional coverage.Ability to provide excellent customer service when handling all phone calls.Participate in Community Outreach opportunities in an effort to sustain referrals for services.Will drive on Agency business including participation in outreach events, attending off-site training, and pickup and delivery of supplies.Physical presence at the program is required.Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers business usage related to two-factor authentication (2FA) and required HRIS access.ESSENTIAL JOB REQUIREMENTSMust have a secondary degree or equivalent of two (2) or more years working at a job site as a clerical and/or social services staff.Experience with data entry including direct services.Knowledge of Turning Point Children’s Mental Health rules and procedures.Ability to work well with a diverse group of people.Maintain all training related to current job duties.Communicate effectively in written and spoken English.Ability to communicate effectively in written and spoken Spanish preferred.Intermediate computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.Ability to pass a pre-employment criminal background check.Ability to pass a pre-employment drug screen, and TB test.Must maintain good relationships with current, future and past employees, co-workers, vendors, third party administrators, and others with whom the Agency is transacting business, and relate to them in a professional manner.ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILLCommunicate effectively in written and spoken Spanish.Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.Assist with phone calls for Spanish clients.Required to provide language translations for case managers and Physicians on a periodic basis.Other translation tasks as required.COMPANY BENEFITSCompany paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefitsQualified non-profit for the Public Service Loan Forgiveness (PSLF) ProgramOn the job training including paid professional development and career developmentRewarding work environment with excellent opportunities for career growthMeaningful relationships with your co-workers and the individuals we serveFamily-oriented environmentMileage reimbursement for travelWe are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.