Intake Coordinator - Bilingual Required (3468)

Turning Point of Central California; Visalia (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Pension Fund

Paid professional development

Job summary

Turning Point of Central California is seeking an Intake Coordinator who is fluent in English and Spanish to process referrals for Children's Mental Health services. The role involves logging referrals into the EMR, determining eligibility, and coordinating intake assessments with families and partners.

Responsibilities include maintaining EMR accuracy, providing excellent customer service, and supporting outreach and transportation-related tasks as needed.

Qualifications

• Ability to communicate effectively in written and spoken English.
• Ability to communicate effectively in written and spoken Spanish preferred.

Responsibilities

• Log and enter all new referrals into the EMR in a timely manner.
• Determine eligibility of new intakes before initial appointment.
• Meet with parents/guardians to complete admission documentation.
• Maintain integrity of clinical information in the EMR.
• Coordinate intake assessments with program staff and community partners.

Skills

Bilingual English/Spanish

Customer service

Data entry

Education

High school diploma or equivalent

2+ years clerical/social services experience

Tools

Office 365

Teams

Zoom

Job description

Intake Coordinator - Bilingual Required (3468)

The Intake Coordinator reports to the Program Director under the supervision of the Access Team Leader/ or designee and processes all referrals related to Children's Mental Health services. These services include completing all new admissions in a timely manner with the goal of opening new clients for mental health services.

ESSENTIAL JOB RESPONSIBILITIES

• Communicate an understanding of Turning Point's Principles of Community, Mission, Vision and Values as it relates to staff and beneficiaries.
• Ensure all new referrals are logged and entered into the Electronic Medical Record (EMR) in a timely manner.
• Ability to organize and prioritize work so as to perform assigned duties independently.
• Determine and confirm eligibility of all new intakes prior to initial appointment.
• Meet directly with parents/guardians to complete initial admission documentation and enter new episodes in in the EMR.
• Prior experience and comprehension of working with an EMR Database.
• Maintain integrity of the clinical information entered into the EMR.
• Work with intra/interagency providers to ensure all transfers are linked for services, including follow up appointments prior to discharge from treatment.
• Interacts with program staff to schedule intake assessments.
• Interacts with community partners to receive and make referrals, including collaboration to ensure follow-up and/or other resolutions.
• Ability to take crisis related calls, triage, and determine appropriate level of support.
• Ensure all logs and required reports are maintained and updated.
• Provide verbal and written reports.
• Assist with answering phone calls or providing additional coverage.
• Ability to provide excellent customer service when handling all phone calls.
• Participate in Community Outreach opportunities in an effort to sustain referrals for services.
• Will drive on Agency business including participation in outreach events, attending off-site training, and pickup and delivery of supplies.
• Physical presence at the program is required.
• Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers business usage related to two-factor authentication (2FA) and required HRIS access.

ESSENTIAL JOB REQUIREMENTS

• Must have a secondary degree or equivalent of two (2) or more years working at a job site as a clerical and/or social services staff.
• Experience with data entry including direct services.
• Knowledge of Turning Point Children's Mental Health rules and procedures.
• Ability to work well with a diverse group of people.
• Maintain all training related to current job duties.
• Communicate effectively in written and spoken English.
• Ability to communicate effectively in written and spoken Spanish preferred.
• Intermediate computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.
• Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
• Ability to pass a pre-employment criminal background check.
• Ability to pass a pre-employment drug screen, and TB test.
• Must maintain good relationships with current, future and past employees, co-workers, vendors, third party administrators, and others with whom the Agency is transacting business, and relate to them in a professional manner.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL

• Communicate effectively in written and spoken Spanish.
• Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.
• Assist with phone calls for Spanish clients.
• Required to provide language translations for case managers and Physicians on a periodic basis.
• Other translation tasks as required.

COMPANY BENEFITS

• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.