Intake Coordinator - Behavioral Healthcare Facility

Summit BHC; New Deal (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

The Ranch at Dove Tree, part of Summit BHC, in Lubbock, TX, is seeking an Intake Coordinator to manage front-desk operations and intake for behavioral health services. You will handle phone triage, client inquiries, pre-registration, and insurance verifications while coordinating with admissions and treatment teams.

Ideal candidates have a high school diploma (bachelor’s preferred in social work/psychology) and 1+ year of healthcare admissions experience, with strong interpersonal and assessment

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling or related field preferred.
• One+ year experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and inter-organizational communication.
• Knowledge of community resources.
• Outstanding interpersonal, interviewing and assessment skills; telephone etiquette.

Responsibilities

• Pre-admission assessments and client interviews to verify intake criteria.
• Coordinate with referrals, support clients and families; conduct inquiries about services.
• Document calls, appointments and admissions activities in the CRM system.
• Verify insurance eligibility and coordinate with insurance companies.
• Arrange transportation and manage waiting lists for admissions.
• Collaborate with other departments and external parties to ensure timely admissions.

Skills

Interpersonal skills

Interviewing skills

Telephone etiquette

Assessment skills

Client assessment

Education

High School Diploma or equivalent

Bachelor’s degree (social work, psychology, counseling or related)

Tools

CRM system

Job description

Intake Coordinator - Behavioral Healthcare Facility | The Ranch at Dove Tree | Lubbock, Texas

About the Job:

PURPOSE STATEMENT:

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention anddetermines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years’ experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why The Ranch at Dove Tree?The Ranch at Dove Tree offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. The Ranch at Dove Tree is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.