Intake Coordinator

Socket.dev; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Self-Help for the Elderly in San Francisco is seeking an Intake Coordinator in Adult Day Services. You will manage new participant intakes, assist with SF Paratransit applications, and oversee CACFP eligibility and meal records in a role reporting to the Director.

The position requires a high school diploma with office experience, proficiency in Microsoft Office, and bilingual English/Cantonese; CPR/First Aid within 6 months is expected. EEO employer.

Qualifications

• High school diploma with at least two years in an office setting.
• Associate degree preferred.
• Bilingual in English and Cantonese; TB clearance required within 12 months.

Responsibilities

• Handle general inquiry calls and emails; gather intake information.
• Deliver in-person and virtual outreach presentations in the community.
• Assist with applying and renewing SF Paratransit Group Van Transportation.
• Maintain CACFP eligibility; input daily meal records.
• Maintain Adult Day Services Participant Agreement records.
• Provide admin support to the Director, including reports.
• Performs other duties as assigned.

Skills

Microsoft Office

Organizational skills

Verbal communication

Written communication

Bilingual English/Cantonese

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Title: Intake Coordinator

Department: Adult Day Services

FLSA Status: Non-Exempt

Reports To: Director

Summary: Responsible for intaking in new participants; assisting participants in applying and renewing SF Paratransit; conducting outreach; managing and documenting the Child and Adult Care Food Program (CACFP) Program.

Essential Functions:

1. Handles all general inquiry calls and emails from potential participants and referral sources. Gather information from potential participants to complete a detailed intake form. Submit the Medical Treatment Plan to the participant’s medical physician and follow-up.
2. Conducts in-person and virtual presentation outreach in the community.
3. Assists the participants in applying and renewing the San Francisco Paratransit Group Van Transportation Service.
4. Assists and maintains participant’s Child and Adult Care Food Program (CACFP) eligibility annually. Maintain and input daily meal records.
5. Maintains the participant’s Adult Day Services Participant Agreement.
6. Provides administrative support to the Director, including preparation of statistical reports and office administration.
7. Performs other duties as assigned.

Qualifications:

1. High school diploma with a minimum of two years of office experience; an associate degree is preferred.
2. Basic skills and knowledge of Microsoft Office processing (Word, PowerPoint, Excel) in English and Chinese.
3. Excellent organizational, interpersonal, verbal and written communication skills.
4. Bilingual in English and Cantonese.
5. Must have TB clearance within 12 months prior to employment and maintain clearance annually thereafter.
6. Must acquire CPR and First Aid certificates within 6 months of employment and maintain current certificates thereafter.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call [phone] for special assistance.