Intake Coordinator

Yoh, A Day & Zimmermann Company

San Francisco (CA)

Remote

USD 55,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Benefits

401K Retirement Saving Plan

Life & Disability Insurance

Direct Deposit & weekly EPayroll

Employee Discount Programs

Referral Bonus Programs

Job summary

Yoh, a leading staffing company, is seeking an Intake Coordinator for a remote contract opportunity in San Francisco. The role involves ensuring connectivity for complex populations to services while providing primary intake services for referrals. Ideal candidates will have relevant experience and education, particularly in care coordination and customer service.

Qualifications

Minimum one (1) year of experience in Triage, Intake or Care Coordination.
Experience with complex health needs and bi-cultural/bilingual skills preferred.
Excellent verbal and written communication skills.

Responsibilities

Ensure complex populations get connected to appropriate services.
Provide primary intake and triage services for telephonic referrals.
Manage incoming calls to the Care Management Intake Line.

Skills

Customer Service

Triage

Intake Coordination

De-escalation techniques

Communication

Education

Associates or Bachelors Degree in related field

4 years of relevant experience

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Yoh, A Day & Zimmermann Company

Intake Coordinator needed for a contract opportunity with Yoh’s client located in San Francisco, CA! **WORK FROM HOME**

Top Skills Should You Possess:

Minimum one (1) year of experience in Triage, Intake or Care Coordination

What You’ll Be Doing:

Ensure complex populations get connected to the most appropriate services available
Provide the primary intake and triage services for telephonic referrals and inquiries to all care coordination programs within the organization and the external provider network
Manage incoming calls to the Care Management Intake Line
Receive and process inquiries for all Care Management programs from internal referrals, community providers, emergency departments, primary care providers and other agencies
Provide outstanding customer services to internal and external customers
Triage and process referrals into the appropriate CM programs, actively seek consultation from clinical supervisors when needed to escalate a referral and support the Notice of Action (NOA) process
Effectively manage the Community Supports services referral process including referrals from SF Medical Respite
Triage and de-escalate calls from members who may be in crisis
Schedule: Monday – Friday, 8am – 5pm or 8:30am – 5:30pm (Pacific)

What You Need to Bring to the Table:

Associates or Bachelors Degree in related field; or 4 years of relevant experience
Minimum one (1) year of experience in Triage, Intake or Care Coordination
Bi-cultural, bi-lingual language skills preferred
Experience working with people with complex health needs
Working knowledge and use of Trauma Informed language and principles a plus
Working knowledge and use of Harm Reduction language and principles a plus
Working knowledge and use of Person-Centered language and principles a plus
Experience with de-escalation techniques
Telephonic Case Management experience a plus
Excellent verbal and written communication skills
Excellent computer skills

What’s InIt For You?
We welcome you to be a part of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities.

Medical, Dental & Vision Benefits
401K Retirement Saving Plan
Life & Disability Insurance
Direct Deposit & weekly EPayroll
Employee Discount Programs
Referral Bonus Programs

What are you waiting for? Apply Now!

Recruiter: Jennifer Andersen

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Estimated Min Rate: $25.00
Estimated Max Rate: $27.00

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilitiesto contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.

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