Intake Coordinator

Sand Law, PLLC; Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Parking

HSA/FSA

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Sand Law, PLLC in St. Paul, MN is seeking an Intake Coordinator to join the personal injury team in a fast-paced, client-focused firm.

You’ll be the main point of contact for potential new clients contacting us by phone, email, text, or website submissions, coordinating with attorneys and staff to move cases forward. You should bring excellent communication skills, strong interpersonal abilities, and the ability to manage high volumes with professionalism.

Qualifications

• Excellent communication skills via phone, email and text.
• Strong interpersonal and time management abilities.
• Ability to work in a fast-paced, team environment.
• One year of personal injury experience is a plus, but not required.
• Sales background is a plus, but not required.

Responsibilities

• Present clear service information to potential new clients to encourage hiring Sand Law.
• Communicate professionally with potential new clients.
• Serve potential new clients and answer inbound inquiries.
• Maintain accurate, confidential records.
• Assist in preparing reports as needed.
• Assist in transitioning new clients to proper attorneys to manage the case to settlement.

Skills

Communication skills

Interpersonal skills

Teamwork

Sales experience

English proficiency

CRM experience

Education

Personal Injury experience (1 year helpful)

Tools

CRM systems

Job description

Benefits:

• Paid Parking
• HSA/FSA
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Sand Law, PLLC is offering a position in a fast-paced, fun environment with a downtown setting. The firm has an immediate opening for an Intake Coordinator in their St. Paul, Minnesota office. Sand Law, PLLC is a multi-state practicing firm in North Dakota and Minnesota while providing representation in the fields of Personal Injury and Criminal Defense.

The Intake Coordinator will work with the personal injury team and will be a main point of contact and responsible for communicating with potential new clients (PNC's) who contact the firm through phone, email, text, and website submission. The Intake Coordinator will work directly with attorneys, paralegals, and other staff members to manage the acquisition of new clients.

The Intake Coordinator is responsible, but not limited to the following:

DUTIES:

• Responsible for presenting clear service information to potential new clients with the goal of encouraging potential new clients to hire Sand Law.
• Responsible for communicating professionally with potential new clients.
• Serves potential new clients and answers inbound inquiries.
• Maintain accurate, confidential records.
• Assist in preparing reports as needed.
• Assist in transitioning new clients to proper attorneys to manage the case to settlement.

REQUIREMENTS:

• Willingness to learn and work in a fast-paced, dynamic environment.
• Calm, compassionate, understanding, patient, and professional demeanor.
• Excellent communication skills via computer and phone.
• Strong interpersonal skills.
• An enthusiasm for developing creative solutions to problems.
• Great at working in a team environment.
• One year legal experience in Personal Injury law a plus, but not required
• Sales background is a plus, but not required.

EXPERIENCE:

• Previous sales experience is preferred
• Strong time management and organizational skills
• Excellent communication skills in English, both verbal and written
• Experience with high activity of phone calls and emails
• Experience with Customer Relationship Management (CRM) systems a plus, but not required

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

A three-week mandatory training will be required at the Firm's St. Paul, Minnesota office.

Physical Requirements:

• Ability to sit for extended periods of time.
• Ability to stand and walk for prolonged periods, as needed.
• Lift and carry up to 10 pounds occasionally.
• Bend, stoop, reach, and grasp objects as necessary.

Job Type:

Full-time / In Person St. Paul, MN