Intake Coordinator

PermiaCare; Odessa (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

PermiaCare is seeking an Intake Coordinator to screen individuals seeking mental health services and link them with resources. This role supports crisis prevention, assessments, service planning, and coordination, often working independently under limited supervision.

The position requires a Bachelor's degree in a related field, at least 1 year of mental health experience, and the ability to obtain QMHP certification within 6 months.

Qualifications

• Bachelor's degree in psychology, social work or related fields.
• At least 1 year experience in mental health field preferred.
• QMHP certification must be obtained within 6 months of hire.
• Valid Texas driver’s license and driving record acceptable.

Responsibilities

• Assist clinician in screening potential mental health services patients.
• Assist clinician with coordinating intakes and completing consent forms for services.
• Make proper referrals to external services if patient does not qualify for services.
• Provide initial screening for all adults, children and adolescents seeking mental health services.
• Schedule follow up appointments in accordance with policies and Texas Administrative Code rules.
• Write service plans that incorporate the findings of the intake assessment and the individual choices of patient, while meeting the minimum requirements of current internal provider agreement.
• Ensure all intake paperwork is signed correctly and entered into the patient's chart in the EHR.
• Ensure progress notes clearly show progress or lack of progress in accordance with minimum requirements of current internal provider agreement.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriately documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance.
• Comply with Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions using a trauma informed approach.
• Display professionalism when representing PermiaCare.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times.

Skills

Mental health knowledge

HIPAA compliance

Documentation

Interpersonal skills

Communication (oral/written)

Crisis management

Driving

Education

Bachelor's degree in psychology, social work or related fields

Tools

EHR (Electronic Health Records)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Salary: $20.65 per hour.Sign on bonus may be available.

Shift: M-F 8:30am - 430pm; mayrequire a flexible work schedule; Assigned work hours may change as the needsof the agency and clients change

Driving required: Y

Settings: office

POSITION SUMMARY/JOB PURPOSE:

The Intake Coordinator screensindividuals seeking mental health services and links them with other resourcesneeded. This position provides crisisprevention and management, assessments, and service planning and coordination.

This position works independently,under limited supervision, reporting major activities through periodicmeetings.

EDUCATION, EXPERIENCE, OTHERQUALIFICATIONS:

Education Required: A Bachelor's degree from an accreditedcollege or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year experience in mental healthfield preferred.

Registration, Certification,Licensure or other Qualifications Required:

• Must maintain a valid TexasDriver's license, auto liability insurance and a driving record acceptable toPermiaCare's insurance requirements.
• Required to pass criminal historyand background checks as well as pre-employment drug screen.
• Must obtain QMHP certificationwithin 6 months of hire.

ESSENTIAL DUTIES ANDRESPONSIBILITIES:

• Assist clinician in screeningpotential mental health services patients.
• Assist clinician with coordinatingintakes and completing consent forms for services.
• Make proper referrals to externalservices if patient does not qualify for services.
• Provide initial screening for alladults, children and adolescents seeking mental health services.
• Schedule follow up appointments inaccordance with policies and Texas Administrative Code rules.
• Write service plans thatincorporate the findings of the intake assessment and the individual choices ofpatient, while meeting the minimum requirements of current internal provideragreement.
• Ensure all intake paperwork issigned correctly and entered into the patient's chart in the EHR.
• Ensure progress notes clearly showprogress or lack of progress in accordance with minimum requirements of currentinternal provider agreement.
• Meet unit performance measures ortargets.
• Maintain assigned caseload ofindividuals with mental illness.
• Coordinate services to designatedcaseload.
• Enter accurate and appropriately documentation of services within timeframe required.
• Maintain confidentiality ofsensitive records and treatment information, client files and protected healthinformation in compliance with HIPAA, laws, rules and regulations, andestablished procedures.
• Maintain regular and reliablephysical on-site attendance. Regular attendance, dependability, and promptnessare required for the scheduled work day 100% of the time, to ensure consistencyand completeness of program's processes.
• Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct andStandards of Behavior policy requirements.
• Establish and maintain effectivework relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectfulbehavior at all times.
• Communicate regularly withsupervisor.
• Open and process mail/email in atimely manner.
• Answer phone, collect phonemessages and respond to requests timely and accurately.
• Maintain safe and clean workingenvironment by complying with procedures, rules and regulations.
• Perform all work functions andinteractions using a trauma informed approach.
• Display professionalism whenrepresenting PermiaCare and the program in the community.
• Maintain compliance with legalrequirements and company policies and procedures.
• Maintain valid and currentdriver's license, auto insurance, acceptable driving record and reliabletransportation at all times. Driving may be required for this position.
• Complete all training as assignedprior to due date.
• Other duties as assigned.

MARGINAL DUTIES ANDRESPONSIBILITIES

• Fill in for other MH staff asneeded, including crisis staff.
• Send reports as needed.
• Prepare intake packets as needed.
• Respond to referrals from outsideagencies.
• Participate in team meeting orstaffings.
• Participate in communityactivities and/or attends community meetings as needed.
• Participate in workgroups andcommittees as assigned.

KNOWLEDGE, SKILLS, ABILITIES ANDCOMPETENCIES:

• Advanced knowledge of mentalillness and treatment.
• Knowledge of HIPAA and ability toprotect confidentiality.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearlyand effectively, orally and in writing
• Exceptional customer serviceskills, including positive attitude.
• Dependable attendance andpunctuality.
• Knowledge of trauma informedtheories, principles and practices.
• Flexibility and adaptability todifferent work environments.
• Excellent computer skills,including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with variousinter-agency personnel.
• Ability to fulfill PMAB andCPR/First Aid requirements
• Ability to work independently
• Good interpersonal skills,including ability to build rapport with individuals including co-workers.
• Ability to display comfort ininteracting with individuals of diverse cultural, ethnic and economicbackgrounds and with social service, healthcare, educational and criminaljustice organizations, as needed.
• Ability to acquire and utilize newskills as the job requires.
• Ability to work cooperatively andproductively with supervisor, individuals, co-workers, and groups of persons atall levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highlyconfidential information.
• Ability to remain calm instressful situations.
• Ability to plan and schedule workand implement directives without constant supervision.
• Model professionalism byappropriate dress, language, ethics and work habits.
• Ability to drive personal and/orcompany vehicle. This position mayrequire travel to agency program sites, community and residential sites, and/orlocations outside the PermiaCare catchment area. This position may require transport of agencyindividuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Carrying, under 15 lbs
• Walking
• Standing
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travelafter hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring andretaining a diverse workforce. We are proud to be an Equal OpportunityEmployer, making decisions without regard to race, color, ethnicity, nationalorigin, sex, sexual orientation, gender identity, religion, age, disability,veteran status, genetic information, or any other characteristic protected bystate or federal law.

This job description is notdesigned to cover or contain a comprehensive list of duties, activities orresponsibilities that are required of the employee for this job. Duties, activities and responsibilities may changeor new ones may be assigned at any time with or without notice. This jobdescription does not constitute an employment contract with PermiaCare. Employment is at-will.