Intake Coordinator

Avenues Recovery; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K with employer match

Medical Insurance

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Job summary

Avenues Recovery is hiring an intake coordinator for our new inpatient extended care rehab facility in Norfolk, VA. This role requires a CSAC or CSAC-S and involves coordinating admissions with the call center, arranging scheduling and transportation, and working with insurance and aftercare planning.

You will engage clients with a warm, supportive approach while communicating program details and treatment options. Join our mission to provide compassionate, high-quality care.

Qualifications

• Exceptional oral and written communication skills.
• Excellent collaborative and interpersonal skills.
• Keen judgement and acute observational skills.
• CSAC or CSAC-S preferred

Responsibilities

• Coordinate with admissions call center and facility staff for smooth admissions.
• Assist in scheduling, transportation and other details for transitions into treatment.
• Collaborate with Utilization Review to secure referrals and authorizations.
• Coordinate with Case Manager on insurance needs and aftercare planning.
• Build warm rapport with clients to encourage participation in treatment.
• Communicate program features and information to prospective clients.

Skills

Oral & written communication

Interpersonal skills

Collaborative skills

Judgement & observational skills

Education

High School Diploma or GED

Job description

Who We Are

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. Offering the very highest standard of medical and clinical treatment, our services span every level of care - including detox, residential, PHP IOP, and outpatient services. Avenues is both JCAHO and CARF accredited, and in full compliance with all ASAM standards. Yet despite our excellence, our greatest strength remains the staff we cull from across the nation. If you're a compassionate professional who appreciates stimulating yet meaningful work, we warmly invite you to join our all-star team.

Now hiring an intake coordinator for our new inpatient extended care rehab facility in Norfolk, VA!

This position requires a CSAC or a CSAC-S.

What You'll Do

• Coordinate closely with admissions call center team and facility staff to facilitate smooth and timely admissions
• Assist in arranging scheduling, transportation, and other necessary details to facilitate efficient transitions into treatment
• Collaborate with Utilization Review team to secure all referrals and authorizations needed prior to admission
• Collaborate with Case Manager on special insurance needs (FMLA, COBRA) and creation of aftercare plan
• Cultivate warm and trusting rapport with clients to promote confidence in and commitment to treatment
• Communicate program features, services, and any requested information to those interested in treatment

What We're Looking For

• High School Diploma or GED required
• Minimum one year experience in treatment industry preferred
• CSAC or CSAC-S preferred
• Exceptional oral and written communication skills
• Excellent collaborative and interpersonal skills
• Keen judgement and acute observational skills

Why Join Us?

Avenues features a rich, fulfilling workplace culture where each person is valued and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family, you'll be eligible for the following benefits package:

• 401K with employer match
• Medical Insurance
• Dental
• Vision
• Accident
• Critical Illness
• Hospital Indemnity
• Voluntary Short-Term Disability
• Voluntary Long -Term Disability
• Employer-Paid Life and AD&D
• LifeTime Benefit Term Insurance with Long Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program
• Flexible Spending Account (FSA) - Medical
• Dependent Care FSA (DCF)
• Eligible for HRSA STAR federal student loan repayment