Intake Coordinator

VNS Health; New York (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Referral bonus

Paid time off

Health insurance

401k with employer match

FSAs & commuter benefits

Tuition reimbursement

CEU credits

Career growth opportunities

Job summary

VNS Health is seeking an Intake Specialist to promote collaborative communication with healthcare professionals and coordinate patient admissions. You will obtain and process referrals, confirm demographics and medical information, and support safe transitions of care across care settings.

The role requires strong customer service, knowledge of healthcare terminology, data entry across intake platforms, and the ability to work in a team environment with moderate supervision.

Qualifications

• Bachelor's degree in Health Care, Business or a related field required.
• Minimum of two years' experience in a healthcare business/customer service role.
• Ability to understand medical terminology.
• Experience entering data in a mainframe or similar system.
• Ability to work in a team-based environment with adaptability.

Responsibilities

• Obtains and processes referrals based on admission criteria.
• Collects and confirms demographic and medical information; uses intake platforms.
• Fosters collaboration between VNS Health, facilities, and care team for smooth transitions.
• Determines customer needs and provides accurate intake to ensure satisfaction.

Skills

Customer service

Communication

Relationship building

Multitasking

Teamwork

Negotiation

Bilingual

Education

Bachelor's degree in Health Care or related field

Tools

Mainframe systems

Job description

Overview

Promotes and fosters ongoing collaborative communication with healthcare professionals and VNS Health to establish coordinated VNS Health services. Functions as a liaison between external customers, patients, families and VNS Health. Builds relationships, obtains referrals and reviews patient information referred to VNS Health to determine initial appropriateness of admission. Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, physician office, or other Home Care site to the care of VNS Health. Works under moderate supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Obtains and processes referrals based on the Enterprise’s admission criteria.
• Obtains and confirms demographic and other medical and social patient information. Works within intake related electronic platforms to gather proper information to generate a new referral/resumption of patient’s care and ensures accurate documentation.
• Establishes and promotes an ongoing collaborative relationship between VNS Health and/or other facilities, direct care givers, physicians, nurses, discharge planners, case managers, social workers, etc. to facilitate adequate patient care transition. Provides general information about all VNS Health services to referrers and the community.
• Determines customer needs and provides accurate and responsive intake to ensure customer satisfaction. Provides appropriate handoff of information to team members to support a safe and effective transition of care.

Qualifications

Education:

• Bachelors’ degreein Health Care, Business or a related field or the equivalent work experience, required.

Work Experience:

• Minimum of two years’ experience in a business, operational or customer service role in a healthcare industry (i.e. hospital, long term care, home care setting, or medical office), required.
• Ability to understand medical terminology, required.
• Experience entering data, navigating and retrieving information through a mainframe or similar computer system, required.
• Ability to adapt to change and work in a team-based environment, required.
• Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills, required.
• Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required.
• Strong follow-up skills required and the ability to manage multiple priorities.
• Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing, preferred.
• Bilingual skills and travel may be required, as determined by operational needs.

Pay Range

USD $23.17 - USD $28.96 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.