Intake Coordinator

Cornerstone Support Services; Merrillville, Northern (IN, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Cornerstone Support Services is seeking an Intake Coordinator in Merrillville, Indiana. The role supports office operations, case management, and staff coordination to align with organizational values. You will help develop professional skills, maintain accurate records, and ensure timely documentation and communication.

The position emphasizes organization, training coordination, and community outreach to support upcoming opportunities and career development within the Northwest region.

Qualifications

• Must maintain consistency and punctuality with scheduled appointments and meeting times.
• Must document accurate records of attendance and keep tasks organized.
• Ability to read notes daily and ensure notes are completed within 48 hours.

Responsibilities

• Oversee staff within Lake County (Visitation, Office clerks, HBCW).
• Maintain an in-office schedule.
• Create Home-Based Case Work/SV folders and manage cases via regional Excel sheets.
• Load/review clients into Case Management Pro as ADMIN (case name, members, referrals, services needed).
• Update and organize Referral Binder cancellations by region (open and closed cases).
• Create employee folders and monitor group chats for notes.

Skills

Time management

Organization

Documentation

Confidentiality

Attention to detail

Stress tolerance

Multitasking

Written communication

Tools

Case Management Pro

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator

7 days ago Requisition ID: 1030

Salary Range: $20.00 To $25.00 Hourly

Job Description

This position will allow employees to learn real world expectations in real time. This will help build professionalism by learning day to day skills in an office setting. This position provides opportunities to build organization, time management, proficiency in computer skills, email etiquette, problem solving skills, and adaptability. This position can also help mold and develop expertise in upholding the brand and values of Cornerstone Support Services. This opportunity is to help explore, discover, and achieve the goals for upcoming job opportunities and to expand career capabilities.

Essential Duties and Responsibilities

• To oversee staff within Lake County (Visitation, Office clerks, HBCW)
• To have a set in office schedule
• To create Home-Based Case Work/SV folders
• To manage cases via regional excel sheets
• To load/review clients into Case Management Pro as ADMIN (case name, members, referrals, services needed).
• To update & organize Referral Binder cancellations by region (open and closed cases).
• To create employee folders.
• To read notes daily and to ensure employees are completing notes within 48 hours
• To monitor What’s App Group Chats and correlate notes.
• To schedule meetings for training
• To help Program Director as needed
• To research community resources
• To attend DCS fairs/events and to make routine stops with merch/treats
• Recruiting students within their undergrad and graduate programs
• Facilitate Trainings in Lake County
• Conduct Second Interviews in Lake County
• Gary, Crown Point, Merrillville, East Chicago, Michigan City, Lowell, St. John and other Northwest cities DCS Liaison
• Attend Provider Fairs in Region 1 and Northwest Area
• Maintaining a minimum caseload of 3
• Oversee and Facilitate events at Gary/Merrillville Office

Self Management Skills

• Must maintain consistency and punctuality with scheduled appointments and meeting times.
• Must document accurate records of attendance.
• Must organize and prioritize schedules and keep track of tasks.
• Must demonstrate cooperative attitude and tolerance for stress when confronted with critical situations.
• Must maintain confidentiality, integrity, and accountability within the scope of responsibilities.

Business and Technical Skills

• Ability to apply general understanding and knowledge to carry out instructions in written, verbal, or schedule form.
• Ability to handle and carry out multiple tasks.
• Basic computer skills, with the ability to learn and effectively utilize identified computer software applications to accomplish tasks.
• Ability to read, comprehend, interpret and apply information from general procedures, safety rules, instructions, data and reports.
• Ability to use basic English, the grammatical skills to write routine reports, and general correspondence.
• Organizational skills, and the ability to accurately document data and maintain records