INTAKE COORDINATOR

Gwinnett County Government; Lawrenceville (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Wellness program

Onsite wellness center

Longevity pay

Tuition reimbursement

Job summary

Gwinnett County Government is seeking an Intake Coordinator to oversee the Animal Intake Program, including the Return to Community Cat initiative, intake triage, and thorough documentation. The role requires coordinating with residents and internal teams to ensure efficient operations and compliant procedures.

The position emphasizes collaboration, health and behavior assessments, and efforts to prevent unnecessary surrenders by guiding owners to available resources and referrals.

Qualifications

• Bachelor’s degree in parks and recreation, health and human services, or senior services is required.
• Four years of animal control experience or an equivalent combination of education and experience.
• Two years of supervisory experience.
• A valid driver’s license and CPR/First Aid certification within 6 months of employment.

Responsibilities

• Managing and coordinating the Return to Community Cat Program, including scheduling, intake, and release procedures; accurate documentation; and communication with Gwinnett County residents.
• Completing and overseeing intake triage on all animals entering the facility, including assessment of health, behavior, injuries, illness, and potential infectious disease concerns.
• Working with pet owners to prevent unnecessary surrenders by identifying reasons and providing referrals or support.
• Documenting all intake information in animal records and databases, including owner information, animal history, identification, medical concerns, and disposition.
• Collaborating with Leadership, Animal Care, Enforcement, Foster, Rescue, and other teams to ensure proper assessment, housing, and transfer of animals.

Skills

Public service

Communication

Organizational skills

Problem solving

Education

Bachelor’s degree in parks and recreation, health and human services, or senior services

Bachelor’s degree in veterinary science or animal science

Tools

Driver’s license

CPR and First Aid certification

Job description

Job Description

This class is responsible for coordinating a variety recreational program and/or parks operations and overseeing applicable budgets. This Intake Coordinator will be responsible for overseeing and coordinating the Animal Intake Program to ensure all procedures are followed consistently and efficiently for public intakes, owner surrenders, and the Return to Community Cat Program.

This class is responsible for coordinating a variety recreational program and/or parks operations and overseeing applicable budgets. This Intake Coordinator will be responsible for overseeing and coordinating the Animal Intake Program to ensure all procedures are followed consistently and efficiently for public intakes, owner surrenders, and the Return to Community Cat Program.

Responsibilities

Essential Duties

• Managing and coordinating the Return to Community Cat Program, including scheduling, intake, and release procedures; accurate documentation; and communication with Gwinnett County residents
• Completing and overseeing intake triage on all animals entering the facility, including assessment of general health, behavior, injuries, illness, and potential infectious disease concerns
• Working with pet owners to prevent unnecessary surrenders by identifying the reason for surrender, discussing available resources and alternatives, and providing appropriate referrals or support when possible
• Accurately documenting all intake information in the appropriate animal records and databases, including owner information, animal history, identification, medical concerns, behavior observations, and disposition information
• Identifying and promptly reporting health, behavioral, and infectious disease concerns to the Animal Care Team and Leadership, ensuring animals receive appropriate follow-up and care
• Assisting with lost and found animal services and reunification efforts, including reviewing animal information, identifying potential matches, communicating with owners, and helping facilitate timely reunifications
• Evaluating animals for identification and ownership information, including checking for microchips, tags, licenses, and other identifying information and ensuring findings are accurately documented
• Collaborating with Leadership, Animal Care, Enforcement, Foster, Rescue, and other internal teams to ensure animals entering the facility are appropriately assessed, housed, communicated about, and transferred through the next step of care
• Communicating with organizations on animal related issues
• Monitoring and improving intake operations and procedures, identifying trends, recurring issues, and opportunities to improve efficiency, animal outcomes, customer service, and compliance with department policies and procedures

Public Speaking Duties

• Delivering presentations on animal intake
• Speaking at public meetings, briefings, school events, and other events

Other Job Requirements/Information

• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
• This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing.

Qualifications

Minimum Qualifications

• Bachelor’s degree in parks and recreation, health and human services, or senior services
• Four years of animal control experience
  • Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Two years of supervisory experience
• Driver’s license
• CPR and First Aid (within 6 months)

Preferred Qualifications

• Bachelor’s degree in veterinary science, or animal science
• Three years of responsible lead worker experience
• Asp Baton training
• Basic Chemical Capture
• Crematory training
• Euthanasia training
• State Inmate Supervisor Training
• Pre-exposure rabies vaccine or current titer
• Defensive Driving certificate

About Us

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including

• health coverage
• a robust wellness program (Spouses can participate, too!)
• onsite employee wellness center
• longevity pay
• tuition reimbursement
• and more

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or [e-mail]. This email is only for accommodation requests; for questions related to job postings, use [e-mail].