Intake Coordinator

Alvarado Parkway Institute of Behavioral Health; La Mesa (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Days Off (PDO) accrual

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Flex spending accounts

Job summary

Alvarado Parkway Institute of Behavioral Health in La Mesa, CA is seeking an Intake Coordinator. The role involves assessing caller needs, scheduling appointments, and coordinating care to improve patient well-being.

Successful candidates will have excellent communication and organizational skills, with prior experience in a psychiatric setting being preferred. API offers a comprehensive benefits package including medical, dental, vision, and 401(k).

Qualifications

• Ability to maintain composure in stressful situations.
• Flexibility in work hours to meet organizational needs.
• Prior experience in a psychiatric call center.

Responsibilities

• Assess needs of callers and schedule appointments.
• Document referral information accurately in medical records.
• Coordinate care for patients and ensure continuity of care.

Skills

Customer service focus

Organizational skills

Excellent communication

Computer literacy

Education

Bachelor's Degree in Psychology or related field

Job description

At Alvarado Parkway Institute, we are committed to improving the mental health and well-being of our community. Alvarado Parkway Institute, San Diego's leading provider of comprehensive mental health and substance abuse care. API offers a variety of Outpatient Services designed to assist patients in functioning at the highest level. API provides Partial Hospitalization services and Intensive Outpatient services. These programs emphasize symptom management, community integration, and prevention of hospitalization or re-hospitalization. Our mission at API is to improve mental health and quality of life by helping people maximize their potential.

Job Description

IntakeCoordinator needed at our main campus in La Mesa, CA

Intake Coordinators assess the needs of phone callers, schedule appointments, give referrals, and coordinate care for patients in need. This position requires excellent time management and organizational skills, good written and direct verbal communication, computer literacy, and flexibility. Our Intake Coordinators provide initial coordination of information for clients, their family members, physicians, referral sources, staff and others involved in assuring continuity of patient care. Document all referral related information, actions are taken, and follow-up required in the medical record in a timely and accurate manner and ensure referral orders are reviewed by appropriate clinical assessment staff. Must be flexible in work hours in order to meet patient and organization operating needs. Must have availability to work scheduled weekdays, weekends, and holidays.

Qualifications

• Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs and ability to maintain composure in addressing stressful and/or challenging situations. Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals. Knowledge and skills in the use of computers and software programs.
• Prior experience working in a call center for a psychiatric setting and experience working with mentally ill patients in a hospital/residential setting required.
• Bachelor's Degree in Psychology or related field preferred.

Additional Information

Alvarado Parkway Institute Behavioral Health System (API) offers a comprehensive benefit package for our full time and part-time employees including a generous PDO(Paid Days Off) accrual rate, sick time, medical, dental, vision, flexible spending accounts (FSA), 401(k) and other value-added plans including accident insurance, long term care insurance and legal assistance.

Work where you can make a positive impact and lasting difference in people's lives. Join our team of compassionate healthcare professionals and commit to improving mental health and quality of life by helping people maximize their potential