Intake Coordinator

InteCare; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

InteCare is seeking a dedicated Veterans Services Intake Coordinator to enroll Veterans into the SSVF program, collect required documents, and ensure HMIS data accuracy. The role involves connecting Veterans to their assigned case managers and conducting initial orientation about program rights and responsibilities.

The position emphasizes outreach, eligibility screening, and maintaining accurate housing stability plan data, with a focus on serving Veterans and their families in the Indianapolis

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in health care, mental health care or related field preferred.
• Master’s degree preferred.

Responsibilities

• Enroll Veterans and enter documentation into HMIS; connect Veterans to their case manager.
• Collect all documentation for SSVF enrollment.
• Ensure documentation compliance with SSVF enrollment standards.
• Complete Homeless Prevention Screening for HP Veterans.

Skills

Interpersonal communication

Written communication

Driver's license

Education

High school diploma or equivalent

Bachelor’s degree in healthcare/MH/administration

Master’s degree preferred

Tools

HMIS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Location: InteCare Administrative Offices, Indianapolis, Indiana

Reports to: SSVF Program Manager

Supervises: N/A

This is Full-Time, Exempt, Staff Position

Job Summary:

This is a line staff level position with certain direct responsibilities key to the success of the InteCare SSVF Program to ensure that Veterans and their families have efficient and effective access to the program.

Scope of Role/Principal Responsibilities:

The following responsibilities include, but are not limited to:

Essential Duties:

• Primary responsibility is the enrollment of Veterans and entering of all Veteran documentation into the HMIS system and connecting veteran to the assigned case manager through a warm hand-off as able.
• Responsible for collecting all documentation needed for Veteran to enter into SSVF program.
• Responsible for ensuring documentation compliance with SSVF program standards for enrollment.
• Responsible for completing the Homeless Prevention Screening tool for all HP Veterans to screen for eligibility into the HP SSVF Program.
• Responsible for initial orientation to the SSVF program by ensuring the Veteran is aware of their rights and responsibilities, the program agreement, an overview of the program.
• Responsible for initial resource connections for emergency food, housing, and medical attention.
• Responsible for providing resource and referrals for those who do not meet eligibility for the program.
• Responsible for entering HUDVASH participants into the HMIS system and creation and maintenance of HUDVASH participant files both HP and RRH
• Responsible for attendance at the bi-weekly HUDVASH
• Responsible for providing access to resources for all Veterans who are deemed ineligible for the SSVF program.
• Responsible for documenting Veterans who are deemed ineligible for the SSVF Program and the reason why.
• Responsible for accessing the HMIS system to determine eligibility for InteCare’s SSVF program.
• Outreach to the community to increase knowledge of the program and locate individuals who may be eligible for SSVF Services and complete monthly
• Completing all program documentation including, but not limited to intakes, recertifications and exits, including timely data entry into HMIS system including updates on objectives from the Housing Stability Plan.
• Ensure all due dates are met with documentation, recertification and contact
• Development of individualized housing stability goals and sustainability plans in collaboration with program participants.

Secondary Duties:

• Ensure needed coverage for all geographic regions upon Veteran Services Intake Coordinator vacation, illness or separation for a short period of
• Complete bi-weekly required reporting to program
• Develop and maintain positive working relationships with program
• Participate in all SSVF Program team
• Maintain confidentiality of all program participants
• Other duties as required

Required Education, Training, and Professional Licenses & Credentials:

High school diploma or equivalent required. Bachelors degree in health care, mental health care, health-care administration related field preferred. Bachelor’s degree in social work,health care, mental health care, health-care administration related field preferred. Master’s degree preferred.

Required or Preferred Prior Work Experience:

Veteran previously discharged with anything other than a dishonorable discharge is preferred. Experience working with Veterans preferred. A minimum of two years case management experience is required. Veterans with professional experience working with individuals and peers and/or professionals with experience working with Veterans preferred.

Expected Requirements, Competencies & Skills:

• Must have Valid Indiana Driver’s License and reliable transportation
• Must have excellent interpersonal and oral communication skillsMust have good written communication skills
• Excellent computer skills including proficiency with Microsoft Office applications including Microsoft Word, Microsoft Excel, Microsoft Outlook & Microsoft Teams
• Must be proficient with the use of databases and Homeless Management Information System (HMIS)
• Must be proficient in use of cell phones and other applicable electronic equipment such as iPhone, iPad, scanner and copier
• Excellent organization, time and task priority management skills

Working Conditions and Physical Demands:

• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is required to sit; walk; use hands to handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee may occasionally lift and/or move up to 10 pounds.
• Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually
• Primarily working out in the community in Indianapolis and the surrounding counties
• Participation in team and other meetings as required
• Travel is Required up to 40%