Intake Coordinator

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a Referral Coordinator to help families access health resources. You will screen needs, coordinate referrals, schedule services, and collect pre-admission data, ensuring timely care.

The role requires a Bachelor’s degree or equivalent experience, strong customer service and data entry skills, and familiarity with EPIC is preferred. You will work with interdisciplinary teams and handle confidential information per policy.

Qualifications

• Bachelor’s degree in relevant field or equivalent experience.
• Customer service or related experience required.
• Proficiency with data entry and computer systems; EPIC experience preferred.

Responsibilities

• Assist families in determining needed resources and services through screening and triage.
• Answer questions and provide service referrals and scheduling.
• Gather referral and pre-admission information and complete pre-admission data entry.
• Identify emergent or complex cases and seek clinical review prior to finalizing referrals.
• Collaborate with interdisciplinary teams to ensure efficient resource and scheduling services.
• Use Electronic Medical Record and Scheduling software to assess demand and service capacity.
• Maintain confidentiality of all clinical and administrative information per policy.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

Education

Bachelor’s degree in relevant field or equivalent experience

Tools

EPIC

Job description

Job Description Summary

Coordinates and assists in the provision of health resources and services to clients.

Overview

Coordinates and assists in the provision of health resources and services to clients.

Job Description

Essential Functions

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilise Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement

Bachelor’s Degree in relevant field, or equivalent experience, required.

Skills

• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Proficiency with EPIC, preferred.

Experience

Customer service or other relevant experience, required.

Physical Requirements

• OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Standing, Walking
• CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"