Intake Coordinator

Nationwide-Children; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Nationwide-Children in Columbus, OH is seeking a Resource Coordinator to support families by screening for needed resources and coordinating referrals and scheduling. You will gather pre-admission information and help identify emergent cases for clinical review while collaborating with interdisciplinary teams.

The role requires a Bachelor’s degree (or equivalent experience), strong customer service and data-entry skills, and proficiency with computer tools including EPIC.

Qualifications

• Bachelor’s Degree in relevant field, or equivalent experience, required.
• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Proficiency with EPIC, preferred.

Responsibilities

• Assist families in determining needed resources and services through screening and triage.
• Answer questions and provide service referrals and scheduling.

Skills

Customer service

Data entry

Advanced computer skills

Process improvement

Education

Bachelor’s Degree or equivalent experience

Tools

EPIC

Job description

Overview:Job Description Summary:Coordinates and assists in the provision of health resources and services to clients.Job Description:Essential Functions:Assists families in determining needed resources and services through a screening and triage process.Answers questions and concerns of families and provides service referrals and scheduling.Gathers referral and pre-admission information and completes all pre-admission data entry.Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.Maintains confidentiality of all clinical and administrative information consistent with agency policy.Education Requirement:Bachelor’s Degree in relevant field, or equivalent experience, required.Skills:Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.Proficiency with EPIC, preferred.Experience:Customer service or other relevant experience, required.Physical Requirements:OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Standing, WalkingCONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"