Intake Certification Specialist

Community Renewal Team, Inc.; Hartford (CT); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off and holidays

Retirement plan with employer contrib.

Employee assistance program

Professional development opportunities

Job summary

Community Renewal Team, Inc. in Hartford, CT seeks an Intake/Certification Specialist to schedule appointments, process applications, determine eligibility, and connect customers with agency and community resources.

You will maintain accurate files and provide high-quality customer service while working in the Energy department. A high school diploma with experience is acceptable; an Associate’s degree is preferred.

Qualifications

• Education: Associate’s Degree preferred; high school diploma with experience accepted.
• Proven time-management and strong communication abilities.
• Bilingual English/Spanish preferred; driving preferred.

Responsibilities

• Responds to emergency cases within 24 hours of inquiry.
• Schedules and reschedules customer intake appointments.
• Reviews applications and documents for accuracy and program eligibility.
• Maintains orderly files and uses agency technology for records.
• Assists customers with referrals to resources and completes program reporting.

Skills

Time management

Communication skills

Bilingual English/Spanish

Driving

Education

Associate’s Degree in human services or related field

High school diploma with work experience

Job description

Intake Certification Specialist# Intake Certification SpecialistHartford, CT 06120## OverviewSalary Range$18.00 - $22.64 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh School## Description**Come join our team!**When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career. **JOB DESCRIPTION****POSITION TITLE:**Intake/Certification Specialist**DEPARTMENT**: Energy**FLSA STATUS:**Non-Exempt**PAY GRADE:**4**REPORTS TO:** Assistant Program Manager Energy Services**GENERAL DESCRIPTION OF DUTIES**The purpose of this position is to support the Agency’s needs by scheduling customer appointments, conducting customer intake and performing tasks necessary to ascertain customer eligibility per program guidelines. Based on CRT’s Steps to Success service delivery model, the Intake/Certification Specialist also provides customers with application assistance for and referrals to agency and community resources.**SPECIFIC DUTIES AND RESPONSIBILITIES****ESSENTIAL JOB FUNCTIONS**The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.* Responds to all emergency cases within 24 hours of customer inquiry.* Responsible for responding to all non-emergency customer inquiry as stipulated in program guidelines.* Schedules and reschedules customer intake appointments, as needed.* Provides quality customer service.* As assigned, conducts customer intake and reviews customer application and accompanying documentation for accuracy and completeness and to ensure service eligibility as outlined in program rules and regulations.* Maintains orderly customer paper files in accordance with program requirements* Demonstrates proficiency in the use of available technology to maintain accurate computer-based files in accordance with agency and program requirements.* Refers customers to internal and external resources in support of comprehensive attention to customer need.* Processes energy applications using DSS procedural instructions.* Process energy applications per CRT’s Quality Assurance procedures.* Prepares program reports in accordance with program requirements and agency need.* Possesses excellent oral and written communication skills that demonstrate the ability to communicate with persons of varying racial/ethnic and socio-economic cultures.* Attends courses, professional workshops/training, seminars and/or participates in self-directed studying that will provide for continuous professional growth related to this position.* Obtains/maintains valid certifications to sharpen and refresh job skills.* Performs outreach services and participates in community events and/or conducts community education sessions.* Maintains daily activity log.**ADDITIONAL JOB FUNCTIONS*** Responds to supervisor, upper management and program funder requests for information as requested.* Some in-state travel may be required.* Performs all other duties as assigned.## Qualifications**MINIMUM TRAINING AND EXPERIENCE****Education****:** Associate’s Degree in human services or related field from an accredited two year college or university preferred. A high school diploma and work experience may be substituted for a college degree.**Demonstrated Skills****:** The ability to manage time in a fast-paced environment and accomplish job responsibilities under minimum supervision. Experience with non-profit or community volunteering. Must have strong listening, oral and written communication skills.**Bilingual****:** English/Spanish preferred.**Driving Required****:** Preferred **Agency Vehicle:** No **Employee’s Own Vehicle**: Preferred### Benefits* Competitive salary* Medical, dental, and vision insurance* Paid time off and holidays* Retirement plan with employer contribution* Employee assistance program* Professional development opportunities