Case Manager - Level 1

Community Renewal Team Inc; Clay Arsenal (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Community Renewal Team, Inc. is seeking a Case Manager Level 1 to coordinate intake, assessments and referrals for veterans and shelter services.

The position involves developing individualized service plans, monitoring progress and documenting outcomes in STEPS, with opportunities for counseling and group facilitation. Candidates should have an Associate’s degree or equivalent experience, active intake certification, and ability to work with diverse populations.

Qualifications

• Associate's degree or equivalent professional experience.
• Active certification in intake and eligibility for CRT programs.
• Mandatory training including confidentiality and HIPAA compliance.
• Ability to communicate effectively with diverse populations.

Responsibilities

• Complete intake and assess customer needs using the STEPS system.
• Develop individualized service plans (ISP) for each client.
• Coordinate referrals to CRT programs and community resources.
• Document progress with case notes and progress reports to agencies.
• Provide individual counseling and facilitate groups when needed.
• Conduct home visits and schedule flexible shifts including evenings/weekends.
• Maintain caseloads and ensure timely data entry and reporting.

Skills

Interpersonal skills

Communication

Report writing

Record keeping

Spanish bilingual

Education

Associate's degree in Human Services

Experience in Criminal Justice or Social Work

Tools

STEPS Case Management System

Job description

Community Renewal Team, IncPrevious Review or Created Date: June 2017 Most Recent Review/Update Date: May 2021JOB DESCRIPTIONPosition Title:Case Manager- Level 1Department:Veterans and SheltersFLSA Status:Non-ExemptPay Grade:8Reports To:Program ManagerGENERAL DESCRIPTION OF DUTIESThe purpose of this position is to support the Agency’s needs by providing responsibility for the coordination of supervision, intake, referral, and discharge of customers. Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.SPECIFIC DUTIES AND RESPONSIBILITIESESSENTIAL JOB FUNCTIONSThe list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.• Complete Intake Application on customer within STEPS System.• Interview customers on and/or off site as required.• Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM) Questionnaire and Summary Matrix.• Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short and long term goals.• Coordinate customer referrals with social service system and other community support services.• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.• Provide individual counseling and facilitate groups.• Provide community service work crew supervision if applicable.• Ensure all intake information is, if required by program, accurately entered.• into STEPS and/or other systems as required.• Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.• Facilitates information and referral services and documents outcomes resulting from such referrals.• Facilitates customer access to community resources, including, but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training and relevant mental health services.• Maintains a caseload of customers in need of intensive case management or multiple service needs.• Follow-up ever 3 months or as needed.• Maintain customer file and information according to standard.• Conducts home visits as needed.• Must be available to work evenings, weekends, holidays and other shifts as necessary.• Schedules may be changed at any time to accommodate program needs.• Regular attendance.• Attend and complete all mandatory trainings.ADDITIONAL JOB FUNCTIONS• Participate in, retain, and incorporate training as required.• Provide effective customer service including, but not limited to; greeting, receiving and addressing clients with respect and dignity at all times.• Perform all duties relative to special programs/projects as required.• Provide input and make recommendations regarding program/departmental policies, procedures, and practices.• Reports to and conducts additional duties as required by various funder guidelines and requirements.• Filing, copying, scheduling appointments, answering phone calls and returning calls.• Maintaining office equipment (copier and printer) and supplies.• Performs all other duties as assigned.MINIMUM TRAINING AND EXPERIENCEEducation: Associate's degree in Human Services, Criminal Justice, Social Work or related field, or responsible employment experience. Education may be substituted with experience on a year-by-year basis.Minimum Years of Experience: three to five (3 to 5) years in Criminal Justice, Social Work, or related field.Active Certification in good standing required in intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs. Complete yearly mandatory training including confidentiality and HIPAA compliance.Demonstrate skills in: interacting with people of diverse backgrounds required. Ability to communicate effectively. Ability to compile written reports and maintain case notes.Knowledge of: Human Services, Criminal Justice and the Court systems is preferred. Knowledge of substance abuse and target population helpful. Counseling background preferred. Specialized training with HIV/AIDS, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work. Content knowledge in employment education, financial literacy, prevention/ wellness education and housing.Bilingual: Preferred - Language: Spanish – fluent verbal & writtenDriving Required: Minimal Agency Vehicle: NO Employee’s Own Vehicle: YESActive Driver License in good standing required upon hire and throughout employmentPhysical and TB Required YES - prior to appointment based on program requirements.ADA COMPLIANCEPhysical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.