Intake Case Manager

The-Ward-Law-Group,-P; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

Short-Term Disability

Long-Term Disability

Supplemental Insurance Options

401(k) with Company Match

Paid Time Off

Employee Assistance Program (EAP)

Job summary

The Ward Law Group, a leading personal injury firm, seeks an experienced Intake Case Manager to guide clients through early case stages, ensuring strong support while moving claims efficiently toward resolution.

Ideal candidates have significant PI experience, excellent client communication, and the ability to manage a high-volume caseload in a fast-paced environment.

Qualifications

• 3+ years as Intake Case Manager or Personal Injury Case Manager in a plaintiff firm.
• Experience handling bodily injury claims, pre-litigation, property damage, PIP, and lien matters.
• Proficiency with Litify, Salesforce, or similar systems.
• Excellent client communication, organization, and case management skills.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation processes.
• Identify cases for Full/Quick/Global Demand and submit to appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Qualify clients for Personal Injury Protection (PIP).
• Assist clients with property damage matters and related claims.
• Communicate with adjusters and carriers for coverage info.
• Monitor medical treatment and case progression.
• Obtain and organize medical records, bills, and docs.
• Maintain adjuster and insurance information in Litify.
• Submit subrogation and attorney lien documents.
• Document all case activity in Litify.
• Maintain frequent client communications and status updates.
• Prepare cases for attorney review and discharge when appropriate.

Skills

Client communication

Organization

Case management

Tools

Litify

Salesforce

Job description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith– We act with integrity, honesty, and purpose in everything we do.

Accountability– We take ownership of our work, our commitments, and the results we deliver.

Leadership– We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty– We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients– We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates– We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community– We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

The Ward Law Group is seeking an experienced Intake Case Manager to join our growing Personal Injury team. This role is responsible for guiding clients through the early stages of their case, ensuring they receive exceptional support while helping move claims efficiently toward resolution. The ideal candidate has strong personal injury experience, excellent client communication skills, and the ability to manage a high-volume caseload in a fast-paced environment.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation case management processes.
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit them to the appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Qualify clients for Personal Injury Protection (PIP) benefits.
• Assist clients with property damage matters, including loss of use and diminished value claims.
• Communicate with insurance adjusters and carriers to obtain coverage and claim information.
• Monitor and follow up on client medical treatment and case progression.
• Request, obtain, and organize medical records, bills, and supporting documentation.
• Maintain accurate adjuster and insurance information within Litify.
• Submit applicable subrogation and attorney lien documentation.
• Document all case activity thoroughly and accurately in Litify.
• Maintain frequent communication with clients, answer questions, and provide updates regarding their case status.
• Ensure cases are properly prepared for attorney review and discharge when appropriate.

Qualifications

• 3+ years of experience as an Intake Case Manager or Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or similar case management systems.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Additional Information

Eligible employees enjoy a competitive benefits package, including:

• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

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