Manager II (527)

Lutheran Services Florida; Belleview (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth (24/7 online access to Doctors)

Employee Assistance Program (EAP)

Employer paid life insurance

13 paid holidays + 1 floating holiday

Generous PTO policy starting at 16 working days a year

403(b) Retirement plan with employer match

Job summary

A community services organization in Florida is seeking a Manager II to support their mission by managing and evaluating programs and staff. This role involves direct supervision of House Coordinators, ensuring compliance with quality standards, and providing leadership to enhance employee development. A Bachelor's in Human Services is required, along with a strong background in working with troubled youth. The position offers extensive benefits, including medical, dental, and generous PTO.

Qualifications

• Must have a minimum of 3 years’ experience in human services.
• Experience with programs serving troubled youth and families is required.
• Ability to develop and monitor contracts effectively.

Responsibilities

• Supervise and lead House Coordinators for each residential home.
• Monitor daily operations of the residential team to ensure client safety.
• Participate in recruitment, hiring, and training of new employees.

Skills

Leadership

Administrative abilities

Effective communication

Team collaboration

Cultural sensitivity

Education

Bachelor’s in Human Services

Master’s degree in a human services field

Job description

LSF is seeking a talented Manager II who wants to make an impact in the lives of others.

Purpose and Impact

The Manager II seeks to support the mission of LSF by managing and evaluating all assigned programs and staff and assumes the primary responsibility for program implementation and maintenance of quality services. This is a non-direct care position.

Essential Functions

• Provides direct supervision and leadership to House Coordinators over each residential home; identify strengths and opportunities for improvement to promote employee development.
• Meets with each assigned direct report monthly to review team progress toward program goals.
• Attends staffing’s and meetings as required. Represents LSF in the community and in partnership with Lead Agencies, case management organizations, and community stakeholders.
• Monitors daily operations of residential team to ensure client safety, medication management, and case management progression toward agency’s contract goals.
• Identifies cases of special interest or increased risk and arranges for staffing’s with Case Management Organizations, clinical team, and other stakeholders to promote a multi-disciplinary approach to case resolution and problem-solving.
• Coordinate with Intake Coordinator and Case Manager to increase success.
• Coordinates with Learning Center to oversee recreational plans, scheduling, transportation, activities, and outings, such as church, shopping and outside leisure events and ensure appropriate staff ratios
• Participates in on‑call duties for Crisis intervention and emergencies.
• Performs written employee evaluations for all assigned direct reports in a timely manner.
• Participates in recruitment, hiring, and training of new employees, volunteers, and interns.
• Fully supports the retention of employees through direct support to the residential team
• Responsible for creation of house parent scheduling for overnight, weekend, and holidays
• Observes and monitors mother and child’s play and social activities and interactions with house parents to give immediate support to residents and feedback to team members.
• Assures all service plans for youth and their infants are actively progressing toward program goals.
• Ensures compliance with residential staff training requirements; trains house parents on household related activities such as dispensing medication, budgeting meals, and menu planning.
• Manages and responds to youth care needs and requirements to promote program goals
• Performs general administrative tasks, such as taking attendance, completing internal reports and paperwork, responding to, sending emails, and making phone calls.
• Attends strategic planning meetings and other programmatic meetings
• Collects and reports all data for licensure and COA as needed.
• Provides additional staffing for needs of residents within budget
• Maintains a healthy and safe environment and abides by 65C‑46, and Quality Standards and COA.
• Performs other duties as may be assigned relevant to this program function.
• Willing and available to cover one overnight shift per week as needed

Physical Requirements

• Mobility: Ability to move freely throughout the facility and surrounding property, including standing, walking, sitting, climbing stairs, stooping, kneeling, crouching, or crawling as needed to observe staff, assist residents, and inspect facilities.
• Lifting: Must be able to lift and carry up to 25 pounds regularly and occasionally up to 50 pounds, including assisting clients with mobility, transfers, or personal items.
• Vision and Hearing: Must have adequate visual and auditory acuity to monitor the safety and wellbeing of residents, observe staff and facility conditions, read and prepare reports, and operate a vehicle safely.
• Manual Dexterity: Requires sufficient hand‑eye coordination to operate office equipment, use a computer, and assist with resident care or household tasks as needed.
• Communication: Must be able to speak, read, write, and understand English clearly and effectively to communicate with residents, staff, families, and external partners.
• Endurance: Must be able to work flexible hours, including evenings, weekends, holidays, and be available for on‑call duties or emergency response when necessary.
• Driving: Must possess a valid driver’s license, a clean driving record, and the ability to drive agency vehicles. This includes transporting residents, traveling between group homes, attending off‑site meetings or training, and running errands as needed.
• Travel: Local and occasional regional travel is required to support operations, staff supervision, training, and compliance activities.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education

Bachelor’s in Human Services is required. Master’s degree in a human services field is preferred.

Experience

Must have a minimum of 3 years’ experience, including administrative experience in programs serving trouble youth and families.

Skills

Must possess demonstrated leadership and administrative abilities, be able to develop and monitor contracts, be able to work effectively with others, be a good team player, present self well in public, be an effective communicator, and function well with a minimum of supervision.

Other

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principle Accountabilities

• Reports to Residential Services Director.
• Team player with co‑workers, corporate staff, local, regional, and state agencies.
• Cost effective preparation and management of assigned program budgets.
• Adherence to all license and quality assurance standards.
• Accurate and timely submission of required statistical reports.
• Effective staff management and leadership.
• Adherence to all agency policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing Benefits Package Including

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

Equal Opportunity Employer

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.