Intake & Admissions Navigator (Day Shift)

Oceans Healthcare, L.L.C.; Lafayette (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Oceans Healthcare, L.L.C. in Lafayette, LA seeks a Central Intake Clinician to respond to inquiry calls and emails, and to conduct initial intake assessments and coordinate admissions based on the patient’s clinical presentation.

This role manages patient flow, documentation, and communications with facilities and families, ensuring compliance with Joint Commission and state regulations while promoting dignity and timely referrals.

Responsibilities

• Responds to inquiry calls, completes inquiry forms accurately, completes assessments in a timely manner and documents follow up calls made regarding pending assessments.
• Makes every effort to honors all patient facility preference requests.
• Inputs all initial referral requests into EMR system to initiate insurance verification process to be completed on all perspective inquiries.
• Conducts phone assessments, completes Intake Screening and Assessment Part 1 thoroughly on all appropriate accepted patients.
• Uploads all pertinent referral documentation into document storage in EMR system.
• Refers patients who do not meet criteria for facility programs to appropriate community resources.
• Refers all patients that meet outpatient criteria to the nearest outpatient program available to them.
• Communicates with patients, families, direct referral sources, and internal Oceans personnel in professional manner sensitive to their age, disability and cultural needs.
• Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.
• Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to Supervisor on duty.
• Contacts emergency services on behalf of patients in crisis when necessary for wellness check, while keeping the patient engaged on the phone until emergency services have arrived, and patient is safe.
• Identifies special mobility and equipment needs of patients.
• Identifies need for interpreter services, when necessary, prior to admission and notifies accepting facilities of need.
• Assess and interprets age and disability needs to assess level of care needed and place patient at nearest appropriate facility that can accommodate the patient's needs.
• Communicates with providers in a professional manner to include all pertinent information regarding the patient's presentation for provider to determine acceptance or denial based on criteria provided.
• Communicates with patients and families in a manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
• Maintains real time progress of referrals and updates facilities, as necessary. Requests assistance from the facility Clinical Liaisons when necessary to obtain further collateral information from referral source.
• Performs other duties and projects as assigned.

Job description

Oceans Healthcare, L.L.C. in Lafayette, LA seeks a Central Intake Clinician to respond to inquiry calls and emails, and to conduct initial intake assessments and coordinate admissions based on the patient’s clinical presentation.

This role manages patient flow, documentation, and communications with facilities and families, ensuring compliance with Joint Commission and state regulations while promoting dignity and timely referrals.