Insurance Verification Supervisor

Allied Solutions; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Vision Insurance

Life & Disability Coverage

401k with Company Match

3 Weeks PTO

Job summary

Allied Solutions seeks a responsible leader to guide the Validation Team through coaching, development, and monitoring of Cancel Pending, Outbound Call, and escrow processes. The role includes reporting department updates to management and maintaining strong employee relations.

The position emphasizes 1-on-1 development meetings, workload oversight, QA monitoring, and effective communication with lenders and agents to meet service goals. Onsite role with robust benefits.

Qualifications

• High school diploma required.
• 3+ years of directly related work experience.
• Effective listening and clear written/oral communication.
• Ability to manage multiple projects and deadlines under pressure.

Responsibilities

• Lead by example and coach employees to improve performance.
• Provide workload direction to ensure adequate coverage and meet business needs.
• Monitor QA audits, identify performance gaps and address them.
• Communicate best practices to the team and management.
• Handle borrower, agent, and lender calls and written inquiries effectively.
• Speak with clients and upper management to align with department goals.

Skills

Customer Service

Critical Thinking

Organizational Skills

Communication

Leadership

Teamwork

Education

High school diploma

Tools

Excel

Word

PowerPoint

Job description

Provides leadership, guidance and support to the Validation Team through employee coaching, development and monitoring of the Cancel Pending, Outbound Call, and escrow processes to fulfill the demands and expectations of their job duties and responsibilities. Provide detailed information to management regarding department updates as well as maintaining employee relations for the department. Confidently provide detailed information through various communication methods to management regarding department needs, updates, and concerns.Job Duties and Responsibilities:Lead by Example (40%):Lead by example by maintaining their own attendance and ensure they are following the same policies as their employeesMonitor and analyze employee performance to ensure standards are consistently achieved and maintainedCoach and develop employees to help them improve and increase performance and productivity in order to meet department and individual goals and standardsConduct regular 1-on-1 meetings with all direct reports and play an instrumental role in their career growthWorkload Assignments (20%):Provide direction and support to employees regarding work assignments to ensure adequate coverage is maintained and all business needs are consistently met and/or exceededQuality (20%):Consistently monitor QA audits of direct reports, identify and address performance gaps, updates made to all statistical reports, hold staff accountable, meeting with them regularly to ensure expectations and goals are clearCommunicate best practices to team as they are identifiedComplaints (10%):Handle borrower, agent, and lender calls, written correspondence complaints/needs in an effective mannerCommunication Skills (10%):Communicate and reinforce verification team’s processes and procedures, inquiries to lenders, agents, and in-house personnel to include company programs for recording alerts & notesUtilize critical thinking to improve and streamline the departments processes and procedures to align with our operational goalsBe the voice of the department to speak directly to clients and upper management on operational goalsQualifications (Education, Experience, Certifications & KSA):High school diploma required3+ years of directly related work experience requiredCustomer Service Skills – Effective listening and use of clear, concise and effective oral and written communication. The ability to compose written material as well as effectively present to employees and LSPD management and/or staff. Ability to convey thoughts in a focused and concrete manner.Critical Thinking Skills – Advanced problem-solving skills. Ability to handle confidential information and to act with personnel issues. Adaptable to change and makes independent decisions. Handle multiple projects and deadlines and remains effective under pressure.Organizational Skills - Ability to self-prioritize, assign and organize workflow. Meet service level expectations.Computer Skills –Advanced Excel, Word, and PowerPoint skills preferred.Teamwork skills – Direct and strategize with team to meet department goals. Professional interaction with employees and peers. Foster employee/team involvement to empower team members to contribute their best effort.Leadership skills –Lead with integrity to inspire team confidence and respect while motivating team members in a creative and effective manner. Engage employees in developing goals, executing plans and delivering results.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.#LI-RP1#LI-OnsiteWe offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.