Insurance Verification Specialist

Charlie Health; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

SupportFinity™ in Nashville, TN, is looking for a benefits verification specialist to manage insurance policy benefits for patients efficiently. The role involves documenting insurance information accurately in SalesForce and educating patients and teams about insurance issues.

The ideal candidate will have 3–5 years of experience in healthcare administration or financial services, with excellent communication and organizational skills. Comprehensive benefits are offered to all full-time employees.

Qualifications

• 3–5 years relevant work experience in healthcare administration, financial services, or insurance.
• Knowledge of confidentiality regarding patient information.

Responsibilities

• Verifies insurance policy benefits for patients.
• Documents insurance information in SalesForce.
• Educates patients on insurance issues.

Skills

Healthcare administration experience

Knowledge of medical billing practices

Excellent communication skills

Organizational skills

Attention to detail

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

About The Role

This role is responsible for overseeing and managing the verification of benefits process, ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in the financial process; accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers


• Assures all insurance information has been completely and accurately obtained


• Documents all pertinent insurance information into SalesForce


• Informs teams of support actions necessary for insurance or referral issues


• Identifies special policy clauses per policy information to aid in financial and admission decisions


• Educates patients, families and internal teams on insurance issues


• Identifies all third‑party financial benefits and directs them for financial counseling and revenue cycle as appropriate


• Provides support to admissions and revenue cycle teams as necessary


• Investigates escalated insurance billing inquiries and inaccuracies and takes appropriate action to resolve the account


• Other duties as assigned

Requirements

• 3–5 years related work experience in health care administration, financial, insurance, customer services, claims, billing, call center, or management


• Knowledge of medical billing practices, office policies and procedures


• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information


• Excellent written and verbal communication skills


• Organizational skills


• Ability to maintain a high level of integrity and confidentiality of medical information


• Strict attention to detail

Location Restrictions

This role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees.

Values

• Connection: Care deeply & inspire hope.


• Congruence: Stay curious & heed the evidence.


• Commitment: Act with urgency & don’t give up.

Equal Opportunity Employer

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.