Care Navigator

Charlie Health, Inc.; United States; Remote; USD 45,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Charlie Health, Inc. seeks an Admissions Specialist to facilitate youth admissions with a compassionate, client-centered approach.

You will collaborate with families, referral sources, and internal teams to ensure timely, accurate admissions and documentation. You will drive outreach, meet KPIs, and manage the end-to-end admission experience for at-risk youth, while upholding Charlie Health's mission to expand access to mental health care from home.

Qualifications

• Bachelor's degree in health sciences, communications, psychology, social work, or related field.
• 1-2 years of relevant work experience (healthcare, customer-facing roles such as admissions, outreach, or referral relations).
• Strong interpersonal, relationship-building and listening skills.
• Metrics- and results-oriented mindset with KPI experience.
• Excellent written and verbal communication skills.
• Extreme organization and attention to detail.
• Work authorized in the United States and native or bilingual English proficiency.
• Ability to thrive in a fast-paced environment and learn quickly.
• Proficiency with Salesforce and Google Suite/MS Office.

Responsibilities

• Ensure a supportive, positive experience for clients and referral sources.
• Work directly with clients, families, and referral sources to understand their needs and preferences.
• Make accurate and timely outbound referrals for not admitted clients.
• Collaborate with internal stakeholders at Charlie Health (e.g., clinical team, admissions team).
• Document all client and referral source interactions in the electronic record system.
• Work with Clinical Outreach and Partnerships to understand referral sources and services.
• Function as a liaison between Charlie Health and partners to meet ongoing needs.
• Adhere to policies and achieve performance metrics goals.

Skills

Interpersonal skills

Results-oriented

Communication skills

Attention to detail

English proficiency

Education

Bachelor's degree in health sciences or related

Tools

Salesforce

Google Workspace

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

We are a startup with a big vision and your role will be essential to our success. You’ll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You’ll work hand-in-hand with our team to facilitate admission for hundreds of at‑risk youth. You’ll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.

Our team is composed of passionate, forward‑thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life‑saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You’ll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time‑to‑admission metrics.

Responsibilities

• Ensure a supportive, positive experience for clients and referral sources / external providers
• Work directly with clients, families, and referral sources to understand their needs and preferences
• Make accurate and timely outbound referrals for who are not admitted to Charlie Health
• Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
• Document all client and referral source interactions in the electronic record system
• Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
• Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center
• Adhere to stated policies and procedures and achieve performance metrics goals

Qualifications

• Bachelor’s degree in health sciences, communications, psychology, social work, or related field
• 1-2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient‑facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
• Strong interpersonal, relationship‑building and listening skills
• Metrics- and results‑oriented mindset, with experience working against concrete targets
• Met or exceeded KPIs in previous roles
• Excellent written and verbal communication skills
• Extreme organization and attention to detail
• Work authorized in the United States and native or bilingual English proficiency
• Ability to thrive in a fast‑paced environment and learn quickly
• Proficient in Salesforce and Google Suite/MS Office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates inAlaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The total target base compensation for this role will be between $45,000 and $52,500 per year at the commencement of employment. In addition to base compensation, this role offers a target performance‑based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.