Insurance Systems Support Analyst

AmTrust Financial Services Inc.; Southington (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services seeks a Business Systems Analyst I (Client Support Specialist) to provide analytical and operational support for proprietary insurance rating and policy issuance systems used by external agents and internal partners.

This role blends application support, business analysis, and system testing, collaborating with Underwriters and IT to troubleshoot issues, validate requirements, and ensure solutions meet business needs.

Qualifications

• 1+ year of experience in insurance operations, application support, system support, or a related analytical role.
• Experience working with insurance policy issuance or rating systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated proficiency with Microsoft Office applications.

Responsibilities

• Serve as a primary contact for external agents and internal users by managing reported system issues through resolution with professionalism and strong customer service
• Analyze reported application issues to identify root causes and collaborate with IT partners to resolve defects and system problems
• Translate technical concepts into clear, easy-to-understand explanations for business users and clients
• Accurately document all client interactions, issues, and resolutions using a Helpdesk management process
• Support system enhancements by validating requirements, participating in user acceptance testing (UAT), and confirming solutions meet business and project specifications
• Develop knowledge of proprietary insurance rating and policy issuance systems and become a subject matter resource for core functionality
• Identify opportunities for process improvements that enhance system functionality, efficiency, and end-user experience
• Follow company policies and procedures, including the safeguarding of sensitive and confidential information
• Take ownership of assigned tasks and contribute to additional responsibilities as business needs evolve

Skills

Insurance operations

System support

Analytical thinking

Communication skills

Microsoft Office

Education

Bachelor’s degree in Business, Information Systems, or related field

Job description

AmTrust Financial Services seeks a Business Systems Analyst I (Client Support Specialist) to provide analytical and operational support for proprietary insurance rating and policy issuance systems used by external agents and internal partners.

This role blends application support, business analysis, and system testing, collaborating with Underwriters and IT to troubleshoot issues, validate requirements, and ensure solutions meet business needs.