Insurance Support Specialist – Flexible Schedule & Growth

North Suburban Agencies, Inc.; Minneapolis (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

North Suburban Agencies, Inc. in Minneapolis seeks a Customer Service Representative to be a main contact for clients, delivering accurate information and a positive experience.

You will respond to inquiries by phone and email, explain policies, assist with changes and renewals, and handle claims processes with empathy.

Benefits include 401(k) matching, health insurance, paid time off, flexible schedule, and opportunities for advancement.

Qualifications

• Excellent written and verbal communication skills.
• People-oriented and detail-focused.
• Willingness to obtain P&C license.
• Ability to work in a team and learn computer applications.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Use a customer-focused, needs-based approach to educate customers about insurance options.

Skills

Excellent communication

People-oriented

Detail oriented

Proactive problem solving

Team player

Willingness to obtain P&C license

Learn computer functions

Prior office experience

Marketing insurance products interest

Job description

North Suburban Agencies, Inc. in Minneapolis seeks a Customer Service Representative to be a main contact for clients, delivering accurate information and a positive experience.

You will respond to inquiries by phone and email, explain policies, assist with changes and renewals, and handle claims processes with empathy.

Benefits include 401(k) matching, health insurance, paid time off, flexible schedule, and opportunities for advancement.