Insurance Specialist 1/2

State of Louisiana

Baton Rouge (LA)

On-site

USD 42,000 - 55,000

Full time

3 days ago

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Job summary

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2 to join the Office of Consumer Advocacy & Diversity/SHIP Division. This role focuses on counseling Medicare beneficiaries, researching policies, and expanding outreach across the state.

The position involves collaborating with community partners and maintaining up-to-date knowledge of Medicare programs. Ideal candidates will have experience in insurance, strong communication skills, and the ability to conduct

Qualifications

Three years of experience in insurance, admin services, investigations, or law enforcement.
Six years of full-time work experience in any field.
A bachelor's degree.

Responsibilities

Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options.
Assist individuals with enrollment in Medicare, prescription drug plans, and assistance programs.
Research Medicare policies and federal regulations to provide accurate guidance.
Communicate with beneficiaries via counseling, telephone, written correspondence, and group presentations.
Conduct outreach presentations and health fairs to expand program reach.

Skills

Communicating Effectively

Accountability

Critical Thinking

Education

Bachelor's degree

Job description

About This Job

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.
The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2 to join the Office of Consumer Advocacy & Diversity/SHIP Division. This division administers the Senior Health Insurance Information Program (SHIP) and plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you’ll research Medicare policies and federal regulations, provide counseling and outreach, and assist individuals with Medicare-related programs. If you enjoy helping others, interpreting regulations, and contributing to services that support Louisiana’s senior population, we encourage you to apply.

Core Competencies

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies

Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject‑matter expertise in diverse and evolving contexts.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Minimum Qualifications

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR
Six years of full‑time work experience in any field; OR
A bachelor's degree.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information
As an Insurance Specialist 1/2 in the Office of Consumer Advocacy & Diversity/SHIP Division you will/may:

Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
Communicate with beneficiaries through one‑on‑one counseling, telephone, written correspondence, and group presentations.
Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
Maintain up‑to‑date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
Document client interactions and services provided in required reporting systems and maintain accurate records.
Prepare travel authorizations, expense reports, and required documentation for outreach activities.
Participate in training initiatives, including train‑the‑trainer efforts for SHIP counselors.

Position‑Specific Details

Division/Location: Office of Consumer Advocacy & Diversity/SHIP Division

Appointment Type: Probational or Promotional

Career Progression: This position may be filled as an Insurance Specialist 1 or 2, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

Contact Information

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

Phillip.Donagriche@ldi.la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage – More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

New Year's Day
Martin Luther King, Jr. Day
Mardi Gras
Good Friday
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day and Christmas Day.
Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org)
Louisiana School Employees Retirement System (www.lsers.net), among others

CE: Communicating Effectively - How well do you share information, ideas, and emotions using structured communication methods that promote understanding and engagement?

I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

I avoid responsibility, deliver poor work, and resist feedback.
I take ownership when prompted and meet basic expectations.
I own results, meet standards, and respond to feedback professionally.
I drive high performance, prevent issues, and model accountability.

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

DE: Displaying Expertise - How well do you apply subject‑matter expertise to solve problems, share insights, and communicate effectively with others?

I struggle to explain basic concepts, apply subject‑matter knowledge, or share accurate information.
I apply subject‑matter knowledge in typical situations and communicate clearly with some guidance or support.
I use my subject‑matter expertise to solve problems, explain concepts clearly and tailor communication to different audiences.
I demonstrate deep subject‑matter expertise, explain complex topics with clarity, and provide strategic insights that support broader goals.

DE: Displaying Expertise - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method ...

TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

I miss key details or oversimplify information, and my conclusions may not be based on evidence.
I try to analyze information, but I may overlook the relevance or credibility of my sources.
I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method ...