Insurance Specialist 1/2/3

State of Louisiana

Baton Rouge (LA)

On-site

USD 42,000 - 64,000

Full time

43 hours ago

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Job summary

State of Louisiana invites applications for an Insurance Specialist 1/2/3 to support the Fortify Homes Program. You will review applications, verify eligibility for FORTIFIED Roof grants, and respond to insurance-related inquiries and complaints.

This role emphasizes accuracy, customer service, and regulatory compliance. Join a mission-driven team within the Louisiana Department of Insurance, contributing to stronger homes across the state while advancing your career through structured training

Qualifications

Three years of experience in insurance, administrative services, investigations, or law enforcement.
Six years of full-time work experience in any field.
A bachelor's degree.
Experience substitution: Every 30 semester hours earned equals one year; max 120 semester hours substitutes for four years of experience.

Responsibilities

Review applications for Louisiana Fortify Homes Program grants to determine eligibility for FORTIFIED Roof funding.
Evaluate grant applications and supporting documentation; recommend approval or denial; determine grant amounts.
Conduct research and investigate inquiries/complaints involving property and casualty insurance laws, contracts, and consumer concerns.
Review insurance rate and rule filings for compliance with the Louisiana Insurance Code; recommend approval or disapproval.
Prepare clear, professional correspondence regarding insurance inquiries and program requirements.
Communicate with homeowners, insurance companies, agents, and stakeholders by phone and written correspondence.
Maintain records and protect confidentiality of sensitive information.
Participate in training to expand knowledge of Louisiana insurance laws and procedures.
Perform special projects and other duties as assigned.

Skills

Communicating effectively

Accountability

Managing stakeholders

Critical thinking

Ethics and integrity

Expertise

Customer focus

Policies and procedures

Judgment

Problem solving

Education

Bachelor's degree

Job description

About This Job

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking a motivated and detail-oriented Insurance Specialist 1/2/3 to join the Office of Management & Finance/Louisiana Fortify Homes Program. This program helps strengthen homes across Louisiana by supporting homeowners through the grant application and review process. In this role, you’ll review applications and supporting documents, verify eligibility for FORTIFIED Roof grants, and assist with responding to insurance-related questions and complaints. If you enjoy helping the public, analyzing information, and contributing to a program that makes a real difference for Louisiana homeowners, we encourage you to apply!

Core Competencies

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.

Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies

Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject‑matter expertise in diverse and evolving contexts.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Minimum Qualifications

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR
Six years of full-time work experience in any field; OR
A bachelor's degree.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

Review applications for Louisiana Fortify Homes Program grants to determine eligibility for FORTIFIED Roof funding, ensuring required documentation, inspections, insurance verification, and other program requirements are complete and accurate.

Evaluate grant applications and supporting documentation, make recommendations for approval or denial, and determine appropriate grant award amounts in accordance with program guidelines.

Conduct research and investigate inquiries and complaints involving property and casualty insurance laws, insurance contracts, and consumer concerns.

Review insurance rate and rule filings for compliance with the Louisiana Insurance Code and applicable regulations, and recommend approval or disapproval as appropriate.

Research insurance laws and regulations, analyze information, and prepare clear, professional correspondence regarding insurance inquiries, complaints, and program requirements.

Communicate with homeowners, insurance companies, insurance agents, and other stakeholders by telephone and written correspondence to provide guidance on insurance laws, regulations, and program requirements.

Maintain accurate records and protect the confidentiality of sensitive information while supporting program operations and regulatory activities.

Participate in training and professional development to expand knowledge of Louisiana insurance laws, regulations, and departmental procedures as responsibilities progress.

Perform special projects and other related duties as assigned.

Position-Specific Details

Division/Location: Office of Management & Finance/Louisiana Fortify Homes Program

Appointment Type: Positions will be filled as a 4 year Job Appointment - three (3) positions are available.

Career Progression: This position will be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

Contact Information

If further information about this vacancy, contact:
Dr. Phillip Donagriche
Human Resources Division
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
Phillip.Donagriche@ldi.la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

New Year's Day

Martin Luther King, Jr. Day,

Mardi Gras,

Good Friday,

Memorial Day,

Independence Day,

Labor Day,

Veteran's Day,

Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system

Teacher's Retirement System of Louisiana (www.trsl.org),

Louisiana School Employees Retirement System (www.lsers.net), among others

01 CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

I communicate unclearly, use poor tone, and ignore the audience.

I share main ideas clearly and adapt to the audience when reminded.

I communicate clearly, listen actively, and explain complex ideas well.

I craft messages that connect, inspire, and drive action across audiences.

02 CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03 FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.

I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.

I apply and explain policies accurately, adapt to routine situations, and help improve procedures.

I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

04 FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05 MAJ: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.

I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.

I make timely, well-reasoned decisions by using available information, context, and trade-offs.

I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

06 MAJ: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07 TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

I miss key details or oversimplify information, and my conclusions may not be based on evidence.

I try to analyze information, but I may overlook the relevance or credibility of my sources.

I analyze key information, consider the evidence, and form logical conclusions based on credible sources.

I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

08 TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09 Do you have experience reviewing applications, case files, claims, permits, or other documentation to determine eligibility, compliance, or whether established requirements were met?

10 If you answered \"Yes\" to the previous question, describe your experience reviewing applications or other documentation. Include the types of documents you reviewed, the requirements or criteria you evaluated, and your role in making recommendations or decisions. If you answered \"No\", enter \"N/A\".

11 Do you have experience researching laws, regulations, policies, procedures, contracts, or other governing requirements to investigate issues, determine compliance, or resolve questions?

12 If you answered \"Yes\" to the previous question, describe your experience conducting research. Include the types of laws, regulations, policies, or procedures you researched, the issues involved, and how you applied your findings. If you answered \"No\", enter \"N/A\".

13 Do you have experience assisting customers, clients, regulated entities, or members of the public by explaining policies, procedures, laws, regulations, or program requirements?

14 If you answered \"Yes\" to the previous question, describe your experience assisting customers, clients, regulated entities, or members of the public. Include the types of questions or concerns you addressed, how you communicated the information, and the outcome.