Insurance Specialist

Frontline Consulting Services (FCS) Inc; Waterloo (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Paid time off

Job summary

HOMELINK, a business unit of VGM Group, seeks an insurance specialist for Waterloo, IA. This contract role focuses on communications with insurance companies to collect payments and file claims, primarily via email and fax, with some phone work. The 90-day assignment may extend through year-end.

Office-based, desk-focused work with strong attention to detail and customer service is required. Daily duties include reviewing orders, pursuing payments, resolving denials, submitting documentation,

Qualifications

• High School diploma/GED.
• Strong customer service skills via phone and email.
• Excellent attention to detail.
• Proficient in Microsoft Office Suite (Outlook, Excel, SharePoint) in an office setting.

Responsibilities

• Review orders to ensure accuracy of codes, quantity, and pricing.
• Follow-up with insurance companies to obtain payment for services rendered.
• Resolve denials by requesting additional documentation and resubmitting claims.
• Prepare and submit documentation to increase likelihood of claims payment.
• Answer questions from providers, patients, and insurance companies.
• Understand contract-specific billing and paying procedures.
• Identify and resolve collection issues.
• Process adjustments and refund requests.
• Print, organize, and mail hard copy claims.
• Follow up on claims per department protocols.
• Utilize software platforms including Viper and Microsoft apps.

Skills

Customer service

Attention to detail

Office experience

Education

High School diploma/GED

Tools

Microsoft Office Suite

Job description

About the role

HOMELINK, a business unit of VGM Group, has a near-future need for an insurance specialist role - these positions will be communicating with insurance companies to ensure HOMELINK is paid for our services/claims. Most communication is handled via email and fax with some phone work.

This will be a project based role with the need still to be determined but most likely through the end of the year. Will start as a 90 day need with the intent to extend through the end of the year if needed. We really need individuals who are willing and able to work in an office setting and effectively work on a computer daily (at a desk and on a computer for 8 hours a day). Strong customer service skills and a keen attention to detail are important to have. This role will be a collections type role - will communicate with insurance companies to collect payment and file claims. Most communication will be with claims adjusters from insurance companies. This role performs follow up to assure Homelink is being paid for the services offered.

The leader is looking for:

• office experience and the ability to translate the experience to the role
• ability to provide specifics around the training that best fits them and why
• Accounts receivable/medical billing/collections experience of any kind

Daily Duties

• Review orders to ensure accuracy of codes, quantity, and pricing
• Follow-up with insurance company to obtain payment from services rendered
• Denial resolution may include requesting additional documentation from payer via phone/email/fax, resubmission, filling a corrected claim, using payer portals for claim research and claim processing functions, claim adjustment if there is no opportunity for resolution/payment
• Prepare and submit documentation to increase likelihood of claims payment
• Answer questions from providers, patients, and insurance companies
• Knowledge of contract specific billing and paying procedures
• Identifies and resolves collection issues
• Performs necessary adjustments and refund requests
• Print, organize, and mail hard copy claims
• Claim follow up in accordance with department protocols
• Continued efficiency in various software platforms such as Viper and Microsoft applications (Teams, Outlook, Word, Excel, etc.)

Additional Skills & Qualifications

• High School diploma/GED
• Strong customer service skills - phone and email (office experience required)
• Strong attention to detail
• Must have Microsoft Office Suite experience (Outlook, Excel, SharePoint) in an office setting

PREFER:

• Accounts Receivable experience
• Basic medical coding/billing experience
• Knowledge of healthcare industry billing/coding terminology
• Bookkeeping, analytical and problem solving skills

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Waterloo, IA.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waterloo,IA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.