Insurance Solutions Lead & Customer Advocate

Blue Cross and Blue Shield of North Carolina; Illinois; On-site; USD 55,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Parental leave and surrogacy support

Tuition reimbursement

Job summary

Blue Cross NC is seeking an experienced professional for an onsite role at the Boone Neighborhood Center to deliver high-quality service and sales assistance for IU-65, Medicare, Small Group and Ancillary products. The role emphasizes education of customers and providers on options, and building relationships to meet retention targets.

The position requires a high school diploma or GED and 7+ years in a related field, with active Health & Accident and Medicare Supplement licenses.

Qualifications

• High school diploma or GED required.
• 7+ years of related experience.
• Active Health & Accident and Medicare Supplement licenses (must obtain within specified attempts/time).

Responsibilities

• Provide solution-focused end-to-end service to customers on complex insurance questions.
• Use probing and critical thinking to resolve inquiries on first contact.
• Communicate complicated concepts to members and providers in written and verbal form.
• Build and maintain relationships with individual customers to meet sales and retention goals.
• Document detailed customer information and coordinate with internal teams for timely resolution.

Skills

Customer service

Sales knowledge

Insurance licensing

Problem solving

Education

High school diploma or GED

Job description

Blue Cross NC is seeking an experienced professional for an onsite role at the Boone Neighborhood Center to deliver high-quality service and sales assistance for IU-65, Medicare, Small Group and Ancillary products. The role emphasizes education of customers and providers on options, and building relationships to meet retention targets.

The position requires a high school diploma or GED and 7+ years in a related field, with active Health & Accident and Medicare Supplement licenses.