Lead Center Specialist (Boone, NC)

Blue Cross and Blue Shield of North Carolina; Illinois; On-site; USD 55,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Parental leave and surrogacy support

Tuition reimbursement

Job summary

Blue Cross NC is seeking an experienced professional for an onsite role at the Boone Neighborhood Center to deliver high-quality service and sales assistance for IU-65, Medicare, Small Group and Ancillary products. The role emphasizes education of customers and providers on options, and building relationships to meet retention targets.

The position requires a high school diploma or GED and 7+ years in a related field, with active Health & Accident and Medicare Supplement licenses.

Qualifications

• High school diploma or GED required.
• 7+ years of related experience.
• Active Health & Accident and Medicare Supplement licenses (must obtain within specified attempts/time).

Responsibilities

• Provide solution-focused end-to-end service to customers on complex insurance questions.
• Use probing and critical thinking to resolve inquiries on first contact.
• Communicate complicated concepts to members and providers in written and verbal form.
• Build and maintain relationships with individual customers to meet sales and retention goals.
• Document detailed customer information and coordinate with internal teams for timely resolution.

Skills

Customer service

Sales knowledge

Insurance licensing

Problem solving

Education

High school diploma or GED

Job description

Job Description

What You'LL Do

• Successfullyutilizesadded and specialized knowledge of product types, functional and/or technical skills to provide the highest level of solution focused,end to endservice to our customers onhighly complexinsurance questions and issues.
• Utilize probing and creative problem solving as well as critical thinking skills and the ability to analyze more complex and ambiguous information to resolve all customer inquiries on first contact.
• Successfully able to understand and communicate complicated and multifaceted concepts to members,providersand colleagues in verbal and written form.
• Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable Blue Cross NC practices and policies.
• Responsible for sales of IU-65, Medicare, Small Group and Ancillary products; analyzes the needs of individual customers, educates them on sales options and recommends products to meet those needs.
• Build and maintain effective relationships with Individual customers to meet sales and retention goals.
• Identify,understandandanticipatecustomers' unexpressed needs and concerns in a caring manner.
• Ensures final disposition of each inquiryin a timely mannerwhile systematically documenting detailed customer information relevant to eachcustomercontact.Provides instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.
• Educate and encourage customersonuse ofalternative delivery channels (i.e.self service, web).
• Support and be committed to the mission,visionand values of the company by delivering seamless,energeticand innovative service and sales solutions to increase stakeholder satisfaction,retaincustomers andimpactsales goals.
• Identifyand communicate process,productor systems improvement opportunities to improve the overall stakeholder experience.
• RepresentsBlue Cross NC at community events, in and around the retail center location. Events may be after hours or on weekends.
• Displays leadership byassistingwith training needs of less experienced team members.
• Keep abreast of market trends, activities and products of competitors and the economy.
• Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs.Promote programs, making sound decisions to apply the mostappropriate "stakeholder centric" course of action to respond to needs.
• Assistwith escalation concerns where appropriate
• Confer with liaisons and points ofcontactsin other areas to address escalation and/or member/potential member concerns to resolution.
• Ability to assign and confirm completion of appointments and necessary tasks in Center space as needed.

What You Have

• High school diploma or GED
• 7+ years of experience in related field
• Team members must have or obtain an active Health & Accident and Medicare Supplement license.
• Note: Licenses must be obtained within two pre-licensure classattemptsand thesubsequentfive state examattemptsor90 dayperiod following each class, whichever comes first.

**This role is onsite at our Boone Neighborhood Center**

WhatYou'LLGet

• The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community
• Work-life balance, flexibility, and the autonomy to dogreat work
• Medical, dental, and vision coverage along withnumeroushealth and wellness programs
• Parental leave and support plus adoption and surrogacyassistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.*

$55,370.00 - $88,592.00

Skills

_____________________________________________________________________