Insurance Service Specialist

AAA - Automobile Club of Southern California; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Insurance Service Specialist to join their team in Los Angeles. This role focuses on delivering exceptional customer service and support to insurance agents and members. You will assist with policy maintenance, payment processing, and member inquiries, all while contributing to a culture of excellence and teamwork. With comprehensive training and remarkable benefits, this position offers a unique opportunity to grow in a supportive environment. If you're passionate about service and eager to make a difference, this is the perfect role for you.

Benefits

Health Coverage (Medical, Dental, Vision)

401(K) with Company Match

Tuition Assistance

PTO for Community Volunteer Programs

Wellness Program

Employee Discounts

Qualifications

• Bilingual skills in English and Spanish preferred.
• Prior customer service experience is required.

Responsibilities

• Maintain and service insurance policies for members.
• Process insurance and membership payments efficiently.

Skills

Bilingual (Spanish/English)

Customer Service

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Education

High School Diploma or Equivalent

Job description

Insurance Service Specialist

The Auto Club is seeking a goal oriented, bilingual (Spanish/English) customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices.

Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.

Training:

Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.

Responsibilities Include:

• Maintenance and servicing of insurance policies

• Verifying new business applications

• Processing insurance and membership payments

• Updating electronic member information

• Maintaining filing systems and typing

Qualifications:

• Bilingual skills in English and Spanish, preferred.

• Prior customer service experience.

• High school diploma or equivalent required.

• Experience working in a sales environment strongly preferred.

• Must be proficient in using Microsoft Office software products.

• A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.

The starting pay range for this position is $20.92 – $23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer