Insurance Service Specialist

California Jobs; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a bilingual Insurance Service Specialist to provide exceptional service and support to members and insurance agents. This role includes maintaining insurance policies, processing payments, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and a commitment to service excellence. Comprehensive training and remarkable benefits are offered, including health coverage and a 401(K) plan.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• Bilingual skills in English and Spanish preferred.
• Prior customer service experience required.
• Experience in a sales environment strongly preferred.

Responsibilities

• Maintenance and servicing of insurance policies.
• Processing insurance and membership payments.
• Updating electronic member information.

Skills

Bilingual

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Insurance Service Specialist

The Auto Club is seeking a goal oriented, bilingual (Spanish/English) customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices.

Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.

Training:

Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.

Responsibilities Include:

• Maintenance and servicing of insurance policies

• Verifying new business applications

• Processing insurance and membership payments

• Updating electronic member information

• Maintaining filing systems and typing

Qualifications:

• Bilingual skills in English and Spanish, preferred.

• Prior customer service experience.

• High school diploma or equivalent required.

• Experience working in a sales environment strongly preferred.

• Must be proficient in using Microsoft Office software products.

• A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.

The starting pay range for this position is $20.92 $23.01 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).