Financial Ops - Agency Licensing Coordinator

Hanover Insurance Company; Worcester (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

PTO

On-site medical/wellness center

Job summary

Hanover Insurance Company is seeking a detail-oriented Agency Licensing Coordinator to manage agency and producer licensing records from their Worcester, MA location. The role includes responsibilities like onboarding new agencies, ensuring compliance with state laws, and maintaining licensing information.

With a focus on teamwork and professionalism, you will address inquiries from agency contacts while supporting the agency's operations. The position is full-time and involved with a variety of critical tasks to assist in the efficiency of agency operations.

Qualifications

• Three or more years of P&C insurance related experience and/or training required.
• Strong attention to detail and quality is essential.
• Strong computer skills, especially in Microsoft applications.

Responsibilities

• Manage onboarding process of new agencies including license verification.
• Ensure compliance with licensing and appointment laws/regulations.
• Correspond daily with agency contacts regarding licensing information.

Skills

Attention to detail

Multi-tasking

Interpersonal skills

Oral communication

Written communication

Teamwork

Professionalism

Flexibility

Computer skills

Education

Three or more years of P&C insurance related experience

Tools

Microsoft Excel

Microsoft Word

Hanover systems

Job description

Job Description

Worcester, MA, USA • Howell, MI, USA

Posted Wednesday, June 17, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Operations team is currently seeking an experienced Agency Licensing Coordinator in our Worcester, MA location.

This is a full‑time, non‑exempt role.

POSITION OVERVIEW:

The Agency Services Coordinator will report to the Licensing Supervisor and be responsible for the management and verification of agency and producer licensing records to ensure compliance with state laws, performing Due Diligence processes and executing agency appointments and contracts. Working closely with other Operational teams, Hanover Sales, and agency contacts, this individual will also support on‑going maintenance of agency and producer records across various platforms and systems, generating user access in the form of log on IDs, agency management system downloads, terminations, authorizing new states and lines of business, and production codes. Strong problem solving and time management are essential to the role, with varying degrees of once‑and‑done processing vs. longer‑tail tasks which require tracking and follow‑up.

IN THIS ROLE, YOU WILL:

• Manage onboarding process of new agencies, through clarification of agency production codes, license verification, contracts, internal systems updates, and communication throughout events.
• Maintain working knowledge of licensing and appointment laws/regulations and promote best practices to ensure compliance.
• Collaborate with Hanover Sales teams on agency mergers and acquisitions, identifying solutions to ensure transition is seamless and business transferred without interruption.
• Clarify intent of requests and present trade‑offs due to systems or compliance limitations.
• Update agency and producer information into licensing system, SIRCON’s Producer Manager. Initiates appointments to states in areas the vendor doesn’t support.
• Creates and troubleshoots Hanover Point of Sale user access for key individuals within the agency.
• Ensures confidentiality and privacy of personally identifiable information.
• Correspond daily with agency contacts and internal staff via email.
• Monitors group mailbox at different intervals, assigning critical tasks to staff and answering general inquiries regarding licensing or systems information.
• Creates and maintains agency files, containing contract, licensing, and historical correspondence.
• Perform other administrative duties as assigned.

WHAT YOU NEED TO APPLY:

• Three or more years of P&C insurance related experience and/or training; or equivalent combination of education and experience.
• Strong attention to detail and quality.
• Ability to multi‑task and prioritize – stays on top of multiple tasks that have varying deadlines.
• Interpersonal skills – focuses on solving conflict, not blaming; maintains confidentiality.
• Oral communication – listens and gets clarification; responds well to questions.
• Written communication – writes clearly and informatively; edits work for spelling and grammar; varies writing.
• Teamwork – balances team and individual responsibilities; contributes to building a positive team spirit.
• Professionalism – accepts responsibility for own actions; follows through on commitments.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Attendance/punctuality – is consistently at work and on time.
• Dependability – follows instructions, responds to management direction; commits to additional work hours when necessary to reach goals.
• Flexibility – easily adapts to new, different or changing situations, requirements, or priorities.
• Some working knowledge of Personal or Commercial insurance, e.g., property, forms, terminology, or other related insurance experience a plus. Agency experience a plus.
• Strong computer skills. Expert in Internet software; proficient in Microsoft Excel and Word. Experience with Hanover systems such as PMS Mainframe, GTAM tables, Oracle Identity Manager (“OIM”), Point of Sale is a plus.
• Competent communication, interpersonal, and organizational skills.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job‑related functions and responsibilities that employees will be required to perform.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• PTO
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness center (Worcester only)

Equal Employment Opportunity

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.