Insurance Retention Specialist

Westinghouse Air Brake; Honolulu (HI); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Commission opportunities

Medical, Dental, Vision

401(k) with matching

Paid Holidays and PTO

Remote work environment

Flexible schedule

Job summary

GuaranteedRateInsurance is a remote-friendly employer offering a salary range of $40,000 to $45,000 plus commission opportunities. The Retention Specialist role focuses on proactive service, policy reviews, and handling escalated inquiries with a consultative approach to customer care.

The position requires active property and casualty licenses in eligible states, located in Eastern Time, and the ability to work effectively in a virtual team while maintaining a high standard of service.

Qualifications

• Excellent communication and interpersonal skills are required.
• Two years of property and casualty insurance experience with a strong customer service track record.
• Ability to work independently and in a virtual team environment.

Responsibilities

• Interact with internal and external partners to respond to requests and address questions or concerns.
• Handle escalated customer service situations with a high level of industry knowledge.
• Communicate respectfully and professionally to ensure a positive customer experience.

Skills

Excellent communication

Interpersonal skills

Customer service

Virtual work environment

Team collaboration

Job description

Overview

At GuaranteedRateInsurance, we believe that service is at the core of everything we do. Serving others is more than what we value—it represents our way of being. We listen, we’re proactive, and we act quickly with purpose. We are experts in our industry and take a consultative approach to sales and service, adding value and creating a trusted partnership with our customers. Our Retention Specialists effectively interact, engage, and communicate with internal and external partners. They respond to requests, answer questions, address complaints or concerns, and communicate in a manner that is respectful and representative of our company. Retention Specialists handle escalated customer service situations and utilize a high level of industry knowledge to ensure a positive customer experience with every interaction.

About Guaranteed Rate Insurance

GuaranteedRateInsurance is an independent insurance brokerage offering an unmatched value proposition to our customers, referral partners, and team members. Our unique business model allows us to consistently achieve new heights and redefine excellence, positioning us as a top50 personal lines agency and top100 property and casualty agency. Since2012, we have achieved organic double‑digit growth, year over year, and now represent over100 different property and casualty insurance providers in50states.

Requirements

• Located in Eastern Time
• Active property and casualty license in Florida (220 or2044), North Carolina, South Carolina, and/or Georgia
• At least two years of property and casualty insurance experience with a successful track record in customer service
• Ability to facilitate policy reviews and reshops
• Ability to handle carrier book rolls
• Ability to persevere through difficult client interactions
• Excellent communication and interpersonal skills
• Ability to work individually and within a team concept in a virtual work environment

Benefits

• Salary with the opportunity to earn commissions
• Employee Development Programs
• Medical, Dental, Vision, and Disability Benefits
• 401(k) with matching
• Company Paid Holidays and Paid Time Off
• Paid Health/Wellness Day and Volunteer Day
• Flexible schedule
• Remote work environment

Job Details

• Job Types: Full-time, Permanent
• Pay: $40,000.00 – $45,000.00 per year
• Supplemental pay types: Bonus opportunities, Commission pay
• Weekly day range: Monday to Friday (no weekends)
• Work setting: Remote
• Work Location: Remote

Equal Opportunity Statement

GuaranteedRateInsurance is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.