Insurance Restoration Operations Coordinator

ServiceMaster Clean of Fraser Valley; Metairie (LA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Direct leadership access

Job summary

ServiceMaster Clean of Fraser Valley is seeking a proactive operations coordinator to own the fast-moving job pipeline, coordinate scheduling, billing, and TPA programs, and keep all stakeholders aligned across Restore and Luxor.

The role requires sharp attention to detail, accountability, and the ability to drive client and carrier experiences that generate referrals in a dynamic environment.

Qualifications

• Experience in restoration, insurance claims, or a TPA service environment.
• Familiarity with restoration software like Xactimate or Symbility.
• Understanding of commercial service billing and insurance claim workflows.
• Strong organizational skills in a high-volume, appointment-driven setting.

Responsibilities

• Master scheduling for staff, clients, and service appointments.
• Oversee daily dispatch - ensure crews are assigned and on schedule.
• Own billing accuracy: initiate, verify, and track jobs through Restore and Luxor.
• Audit job data to confirm accuracy and flag non-converted jobs for timekeeping review.
• Ensure all jobs are entered into Restore on initial contact, including estimates.
• Manage TPA intake end-to-end: referrals, verification, compliance, and KPI tracking.
• Maintain updates on jobs not sold and notify the appropriate team member.
• Serve as the connector between clients, project managers, and leadership.

Skills

Restoration experience

Insurance claims

TPA experience

Organizational skills

Communication

Tools

Xactimate

XactAnalysis

Symbility

Restore

Luxor

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Own the operation. Drive the outcomes. Keep every job moving.

THE OPPORTUNITY

This isn't a role for someone who wants to clock in and follow a script. We need someone who can take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals - coordinating scheduling, billing, TPA programs, and job tracking across every active project. If you're sharp, driven, and thrive when the stakes are real - keep reading.

WHAT YOU'LL OWN

• Master scheduling for staff, clients, and service appointments - keeping everything synchronized in real time
• Oversee daily dispatch - ensuring technicians and crews are assigned, deployed, and on schedule every day
• Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps
• Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review
• Ensure all jobs are entered into Restore on initial contact - including estimates - so jobs not sold are tracked and reported
• Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs
• Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets
• Serve as the connector between clients, project managers, and leadership - high communication, high accountability
• Support workflow improvements in direct collaboration with the General Manager

YOU BRING

• Experience in restoration, insurance claims, or a TPA-affiliated service environment
• Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software
• Understanding of commercial service billing, documentation workflows, and the insurance landscape
• Knowledge of IICRC standards or insurance claim documentation
• Strong organizational skills in a high-volume, appointment-driven environment
• The instinct to flag problems early and solve them without being asked

YOU'LL BE MEASURED ON

• Job cycle time - initial contact to close
• Billing accuracy and turnaround speed
• TPA program scores and compliance
• Accounts receivable aging
• Job tracking completeness in Restore
• Data integrity across Luxor and scheduling systems

COMPENSATION & BENEFITS

$48,000 - $62,000 annually, commensurate with experience.

• Health benefits · Paid time off (PTO)
• Direct line to leadership - your input shapes how we operate
• A role with real scope and room to grow