Insurance Regulatory Analyst Manager

State of North Carolina; Wake Forest (NC); Hybrid; USD 76,000 - 96,000; Full time

Benefits offered by this job

12 Annual paid Holidays

Health Plan (NC State Health Plan)

State retirement (TSERS)

Employee discounts

Job summary

The North Carolina Department of Insurance seeks an experienced Insurance Regulatory Analyst Manager to lead a team responsible for policy form and rate examination, licensing oversight of TPAs, PBMs, PSAOs, and VSPs, and ensuring compliance with state and federal laws. The role reports to the Life and Health Division Director/Deputy Commissioner.

Ideal candidates have 7+ years in regulatory compliance, strong leadership, and the ability to interpret complex regulations into actionable policies,

Qualifications

• 7 years of progressive experience in insurance regulatory compliance, with at least 3 years in a leadership or managerial role.
• In-depth knowledge of state and federal insurance laws, regulations, and industry standards (e.g., NAIC).
• Experience interpreting regulatory text and translating into compliance strategies.
• Proven track record of managing and developing a team of professionals.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication with diverse audiences.
• Ability to build relationships with internal and external stakeholders.

Responsibilities

• Lead, mentor, and manage a team of regulatory analysts.
• Monitor and interpret new and revised insurance laws and bulletins across jurisdictions.
• Develop and implement compliance policies, procedures, and controls.
• Conduct regular compliance reviews, audits, and risk assessments.
• Serve as liaison with regulatory bodies and manage examinations and filings.
• Provide guidance on regulatory matters to product development, marketing, underwriting, and claims.
• Oversee preparation and submission of regulatory filings (market conduct, financial statements, product forms).
• Stay current on regulatory trends and tech advancements impacting compliance.
• Manage regulatory inquiries, complaints, and enforcement actions.
• Develop and deliver compliance training for employees.

Skills

Leadership

Regulatory compliance

Mentoring

Communication

Analytical thinking

Decision making

Relationship building

Microsoft Office

Regulatory software/tools

Education

Bachelor’s degree in business or economics

Five years of experience in policy & rate examinations / underwriting / claims adjusting / financial analysis

Tools

Microsoft Office Suite

Regulatory compliance software/tools

Job description

Agency

Dept of Insurance

Division

Administration

Job Classification Title

Insurance Regulatory Analyst Manager (NS)

Position Number

60013566

Grade

NC22

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Position number: 60013566
Salary Recruitment Range: 75,925-96,000
Salary Grade: NC22

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Primary Purpose of the Position:

This position is one of two Supervisors in the Division who share the Division’s supervisory duties, including the day-to-day management of the Division’s internal activities. The position is responsible for the direct supervision of four Policy and Rate Analyst I positions, one Policy and Rate Analyst II position, and one Administrative Specialist I position.

Duties include planning and structuring policy form and rate approval processes; organizing work distribution for the supervised unit; and evaluating the results of the supervised unit through quality control measures. This position supervises analysts’ compliance reviews of group and non-group policy forms and rate filings for health care insurance and life, annuities, and credit life insurance.

The position assists with, or obtains the Director’s guidance on, the most complex health care insurance filings. It also supervises the licensing of Third-Party Administrators (TPA), Pharmacy Benefit Managers (PBM), Pharmacy Services Administrative Organizations (PSAO), and Viatical Settlement Providers (VSP), and oversees the collection and reconciliation of license fees received.

The position provides collaborative comments on relevant issues as may be presented by other Department of Insurance divisions. The position also requires, as assigned, participation in public appearances and representation of the Department on selected interagency boards and commissions.

The duties and responsibilities may require work beyond the Department’s normal 8:00 a.m. to 5:00 p.m. work hours and include participation in the Department’s disaster and emergency operations plans.

This position reports directly to the Life and Health Division Director/Deputy Commissioner.

Qualifications

We are seeking an experienced Insurance Regulatory Analyst Manager to lead our regulatory compliance efforts, ensuring adherence to all applicable insurance laws, regulations, and industry standards. This role involves overseeing a team, interpreting complex regulatory requirements, and developing strategies to mitigate compliance risks.

• Lead, mentor, and manage a team of regulatory analysts, fostering their professional development and ensuring high-quality work output.
• Monitor, interpret, and disseminate information regarding new and revised insurance laws, regulations, and bulletins across all relevant jurisdictions.
• Develop and implement robust compliance policies, procedures, and internal controls to ensure ongoing adherence to regulatory requirements.
• Conduct regular compliance reviews, audits, and risk assessments to identify potential areas of non-compliance and recommend corrective actions.
• Act as a primary liaison with regulatory bodies, responding to inquiries, managing examinations, and facilitating the submission of required reports and filings.
• Provide expert advice and guidance to internal stakeholders on regulatory matters, including product development, marketing, underwriting, and claims.
• Oversee the preparation and submission of various regulatory filings, including market conduct reports, financial statements, and product form filings.
• Stay abreast of emerging regulatory trends, industry best practices, and technological advancements impacting insurance compliance.
• Manage and resolve regulatory inquiries, complaints, and enforcement actions efficiently and effectively.
• Develop and deliver compliance training programs to employees across the organization.

Knowledge Skills and Abilities/Management Preferences

• 7 years of progressive experience in insurance regulatory compliance, with at least 3 years in a leadership or managerial role.
• In-depth knowledge of state and federal insurance laws, regulations, and industry standards (e.g., NAIC, state insurance departments).
• Demonstrated experience in interpreting complex regulatory text and translating it into actionable compliance strategies.
• Proven track record of managing and developing a team of professionals.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and concisely to diverse audiences.
• Ability to build strong relationships with internal stakeholders and external regulatory bodies.
• Proficiency in Microsoft Office Suite and experience with regulatory compliance software/tools.
• Relevant industry certifications (e.g., CCEP, ARe, CPCU) are a plus.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in business or economics or a related program from an appropriately accredited institution and five years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of education and experience.

Benefits of NC State Employment

We value our employees and offer a wide varietyof competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays

• North Carolina State Health Plan administered by AETNA

• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision

• NC State Retirement (TSERS)

• WeSave Employee Discounts

Academic Credentials and Accommodations

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veteran’s Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which you have applied.

For more information about NCDOI: http://www.ncdoi.gov/

DOE Supplemental Questions

If offered this position, are you willing to accept the recruitment range listed in the posting? Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the position for which you are applying.)

If you answered “yes” to the previous question, please indicate in DETAIL the offense(s) and date(s) of the offense(s).

How Did You Hear

• NC Department of Insurance Outreach
• Handshake
• OSHR Website
• Employee Referral
• Conference/Career Fair
• Other Social Media (Indeed, LinkedIn, etc.)

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.