Insurance Program Manager (Hybrid) - Insurance & Risk Management

Washington University in St. Louis; Clayton (MO); On-site; USD 85,000 - 125,000; Full time

Job summary

The Washington University in St. Louis is seeking an Insurance Services Manager to oversee day-to-day administration of the university's property and casualty programs.

You will coordinate annual renewal submissions, manage broker relationships, and administer claims while ensuring appropriate insurance limits for events and contracts. Reporting to the Director of Insurance & Risk Management, you will support risk financing strategy, budgeting, and data reporting, with on-campus event oversight

Qualifications

• Experience coordinating annual insurance renewals across multiple lines.
• Ability to review underwriter proposals and prepare summaries.
• Manage claims for property, automobile and general liability.

Responsibilities

• Serves as the primary coordinator for annual renewal submissions across property and casualty lines.
• Prepares renewal applications and submission packages with schedules and exhibits.
• Assists in reviewing underwriter proposals and supports coverage decisions.
• Handles claims and maintains appropriate insurance limits for events and contracts.
• Produces reporting and dashboards for leadership and budget planning.

Skills

Insurance renewals

Risk management

Vendor management

claims handling

Budgeting & reporting

Job description

Location

SAINT LOUIS, MO 63105

Scheduled Hours

37.5

Position Summary

The Insurance & Risk Management Group (\"IRM\" or the \"Group\"), a department within Treasury Services, identifies and analyzes exposures to University losses in the various areas of liability, which include property, cyber, auto, and workers compensation among others. This area works closely with various departments and functional leaders across the University to identify and assess exposures. The Group determines best practices and methods for managing risk for over 22,000 employees, nearly $8 billion in property (current estimate), and other liability exposures. Risk management is conducted through contractual risk transfer, commercial insurance products, and/or self-insurance. The Group also conducts claims management, provides reporting and payment of claims. The team develops annual insurance budgets and year-end allocation of costs to operational units. The Group provides guidance and consultation to areas such as international travel committee and student health. The Group also provides reporting to senior leadership, as well as prepares regular updates on the insurance programs to the Audit & Risk Control Committee (standing committee of the Board of Trustees).

The Insurance Services Manager (the \"Manager\") is responsible for the day-to-day administration of the University's property and casualty insurance programs, with primary accountability for preparing and coordinating annual insurance renewal submissions across all lines of coverage. This role supports the Director, Insurance & Risk Management (the \"Director\") in executing the University's risk financing strategy, managing broker and vendor relationships, overseeing certificate of insurance compliance, administering claims across property, automobile, and general liability lines, and ensuring that appropriate insurance limits are maintained for on campus events and for University contracts.

Job Description

Primary Duties & Responsibilities:

For Insurance Renewals, the Manager, working closely with the Director:

• Serves as the primary coordinator for all annual insurance renewal submissions across the University's property and casualty lines, including property, general liability, automobile, workers' compensation, umbrella/excess, crime, cyber, executive risks and specialty coverages.


• Prepares complete and accurate renewal applications and submission packages; ensures all required supplemental forms, schedules, and exhibits are included and current.


• Assists the Director in reviewing underwriter proposals and coverage comparisons; prepares summary analysis to support coverage selection decisions.


• Performs other duties as assigned.

For Property, Automobile, and General Liability Programs, the Manager:

• Responsible for claims for all University-owned locations and contents.


• Self-handles all claims within our property deductible.


• Works with our carrier to resolve claims over the deductible.


• On-call to respond to losses that may occur on or off campus.


• Manages auto program for University-owned vehicles and rented vehicles for University business.


• Negotiates and settles all first-party auto damage claims, including contacting the repair shop, arranging for car rentals, and obtaining appraisals for any vehicle deemed a total loss.


• If a vehicle is damaged by a third party, works with the third party to recover our costs.


• Reports all auto liability losses to Pinnacle's TPA.


• Works with TPA to exchange any information needed and authorize any settlements.


• Investigates, negotiates and settles liability claims within the designated settlement authority.


• For claims that must be reported to Pinnacle/TPA, works with TPA to exchange any information needed and authorize settlements.


• For claims in litigation, works alongside OGC for a constant exchange of information with OGC and TPA.


• Updates the Pinnacle Claims Committee on applicable claims at meetings.


• Perform other duties as assigned.

For Insurance Accounting/Quarterly & Year-End Billing, the Manager:

• Processes, tracks, and allocates all insurance premiums and payments.


• Works with the Director to recover insurance premiums and expenses from various departments via quarterly and year-end billings.


• Produces reporting and dashboards for leadership.


• Surety Bond Program: Administers the University's surety bond program, including tracking bond requirements, coordinating issuance and renewals, and maintaining bond records. Processes bond requests from departments; ensures appropriate bond types and limits are in place for applicable roles and projects.


• Certificates of Insurance: Administers the University's certificate of insurance (COI) program, including issuance of cer