Insurance Processor

Signers National; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Signers National is seeking an Operations Technical Support Associate to handle foundational workflows across the policy lifecycle using Applied EPIC. This role processes new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, and billing transactions for accounts within defined revenue bands.

Working in a high-volume environment, you will ensure data integrity and timely workflow execution while collaborating with Service teams under OTec standards.

Qualifications

• Experience with commercial insurance workflows preferred.
• Strong data integrity and documentation discipline.
• Proficiency in Microsoft Office.
• Ability to learn EPIC and internal systems.
• Capable of thriving in a high-volume environment.

Responsibilities

• Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts.
• Support direct bill and agency bill types of billing structures; as assigned.
• Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with OTec standards.
• Review carrier policies, invoices, and notices for accurate and timely data entry.
• Issue Certificates of Insurance, EOPs, and Auto ID cards using CSR24 and EPIC.
• Follow established documentation standards and naming conventions.
• Enter daily work on a Production Tracker.
• Participate in workflow documentation updates and enablement initiatives.
• Meet quality & production standards, maintaining high data accuracy and documentation integrity.
• Adhere to defined turnaround SLAs for assigned workflows.
• Achieve assigned volume goals for all accounts.

Skills

EPIC data entry

Microsoft Office

Attention to detail

Adaptability

Tools

CSR24

Billing systems

Job description

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people’s lives, and we strive to do the same for our employees.

The Insurance Processor (also called the Operations Technical Support Associate) executes foundational operational workflows across the policy lifecycle within Applied EPIC. This role supports the Service organization by processing new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier document intake, and billing transactions for accounts within defined revenue bands.

Working in a high-volume, detail-driven environment, the Operations Technical Support Associate ensures data integrity and consistent workflow execution while partnering closely with Service teams under established standards.

Operation Technical Support Associate may include individuals new to commercial insurance as well as experienced insurance professionals who are new to the Operations (OTech) function and workflow standards. The role focuses on developing proficiency in EPIC data integrity, documentation standards, billing fundamentals, and structured workflow execution.

Performance in this role is measured by accuracy (quality of work), production tracker, adherence to turnaround Service Level Agreements (SLAs), and achievement of volume goals within revenue bands.

Primary Responsibilities

• Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts.
• Support direct bill and all agency bill types of billing structures; as assigned.
• Maintainaccuratepolicy records, documentation, and activities in Applied EPICin accordance withOTechstandards.
• Review carrier-issued policies, invoices, and notices to ensureaccurateandtimelydata entry.
• Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC.
• Follow established documentation standards, naming conventions, and attachment protocols (“EPIC is the file”).
• Enter Daily work on a Production Tracker
• Participate in workflow documentation updates and operational enablement initiatives as assigned.
• Meet established quality & production standards,maintaininghigh levelsof data accuracy and documentation integrity.
• Adhere to defined turnaround SLAs for assigned workflows.
• Achieve assigned volume goals for all accounts assigned to work.

Qualifications

• Commercial insurance experienceis notrequired; prior insurance experience may be considered for candidates transitioning into Operations.
• Proficiencyin Microsoft Office (Outlook, Excel, Word).
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems.
• Ability to follow structured processes andmaintainhigh data accuracy.
• Comfort working in a high-volume, deadline-driven environment.

Preferred Soft Skills

• Strong attention to detail and commitment to data integrity.
• Coachable andreceptive tofeedback.
• Organized and dependable.
• Ability to work within defined guidelines and elevate appropriately.
• Collaborative, team-oriented mindset.
• Strong time management and personal accountability.

Performance Expectations

• Accuracy (Quality): Data integrity, documentation compliance, and low error rates.
• Turnaround Service Level Agreements (SLAs): Timely completion of assigned workflows within established service standards.
• Volume (Capacity): Ability to meet production expectations
• Production: Ability to meet or exceed production expectations

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority