Insurance Payment Processor

Smile Brands Inc.; San Antonio (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Smile Brands Inc. is seeking an experienced Insurance Payment Processor to join our Central Billing Office team in San Antonio, TX.

This on-site role posts insurance and capitation payments, reconciles accounts, and supports multiple practice management systems to ensure timely cash posting. The ideal candidate has at least 1 year in payment posting or revenue cycle, strong Excel skills, and high accuracy in a fast-paced environment.

Qualifications

• 1+ year in payment posting, insurance processing, medical/dental billing, or related revenue cycle role.
• Experience reviewing EOBs and understanding insurance claims adjudication.
• Strong data entry and 10-key skills with a high level of accuracy.

Responsibilities

• Accurately post insurance and capitation payments to patient accounts across multiple practice management systems.
• Review EOBs and apply appropriate account adjustments, credits, or patient balances.
• Research and reconcile patient accounts within automated payment processing systems.
• Balance daily posting activity against live check and electronic deposits.
• Maintain accurate daily tracking and reconciliation logs.
• Complete weekly audits and reporting related to payment posting activity.
• Resolve payment posting support tickets and account discrepancies.
• File and maintain payment documentation and EOB records.
• Communicate daily posting totals and unresolved balances to leadership.

Skills

Data entry

Attention to detail

Time management

High-volume processing

Tools

Excel

Dentrix Ascend

Job description

Overview

Smile Brands is seeking an experienced and detail-oriented Insurance Payment Processor to join our Central Billing Office team in San Antonio, TX. This onsite role plays a critical part in supporting accurate and timely insurance payment posting and account reconciliation across multiple practice management systems.

The ideal candidate thrives in a fast-paced, production-driven environment and is highly organized with strong attention to detail. Success in this role requires accuracy, accountability, and the ability to navigate multiple systems while meeting daily productivity goals.

Schedule (days/hours)

Monday - Friday 7:30a-4pm, mandatory monthly OT and occasional Saturdays

Responsibilities

• Accurately post insurance and capitation payments to patient accounts across multiple practice management systems
• Review Explanation of Benefits (EOBs) and apply appropriate account adjustments, credits, or patient balances
• Research and reconcile patient accounts within automated payment processing systems
• Balance daily posting activity against live check and electronic deposits
• Maintain accurate daily tracking and reconciliation logs
• Complete weekly audits and reporting related to payment posting activity
• Resolve payment posting support tickets and account discrepancies
• File and maintain payment documentation and EOB records
• Communicate daily posting totals and unresolved balances to leadership

Qualifications

• Minimum 1 year of experience in payment posting, insurance processing, medical/dental billing, or a related revenue cycle role
• Experience reviewing EOBs and understanding insurance claims adjudication
• Strong data entry and 10-key skills with a high level of accuracy
• Ability to work efficiently in a high-volume, deadline-driven environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications, particularly Excel

Preferred Qualifications

• Experience using Dentrix Ascend
• Typing speed of 50+ WPM
• Experience with cash handling

Compensation

$16.00 - $18.50 per hour

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]