Insurance Ops Leader - Process, People & Growth

First Western; Fort Smith (AR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Job summary

First Western, established in Arkansas, seeks an Insurance Operations Administrator to lead daily agency operations and drive efficiency. You will work with the President on strategic goals, manage staff and processes, and ensure exceptional client service in a fast-paced environment.

Ideal candidates will be organized, process-oriented, and people-focused, with strong leadership experience and a background in agency operations or management. A competitive salary and full benefits are offered.

Qualifications

• P&C license is required.
• Experience in insurance agency operations or management preferred.
• Strong leadership and personnel management experience.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience with agency management systems and CRM platforms (Applied Epic).
• Understanding of insurance workflows, carrier relations, and production reporting.

Responsibilities

• Audit workflows and daily operations to ensure efficiency.
• Monitor productivity, task completion, and service standards.
• Document and improve internal procedures and agency processes.
• Identify bottlenecks and implement performance improvements.
• Ensure compliance with carrier guidelines and internal procedures.
• Manage employee timecards, attendance, PTO requests, and scheduling.
• Maintain staffing coverage and assist ownership with personnel matters.
• Develop and enforce agency policies and procedures.
• Audit carriers’ production numbers and monitor retention metrics.
• Track commissions and carrier performance requirements.
• Provide operational reports and recommendations to leadership.
• Support budgeting, forecasting, and technology implementations.

Skills

Leadership

Organizational skills

Communication skills

Manage multiple priorities

People development

P&C License

Tools

Applied Epic

Job description

First Western, established in Arkansas, seeks an Insurance Operations Administrator to lead daily agency operations and drive efficiency. You will work with the President on strategic goals, manage staff and processes, and ensure exceptional client service in a fast-paced environment.

Ideal candidates will be organized, process-oriented, and people-focused, with strong leadership experience and a background in agency operations or management. A competitive salary and full benefits are offered.