Insurance - Operations Administrator

First Western; Fort Smith (AR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Job summary

First Western, established in Arkansas, seeks an Insurance Operations Administrator to lead daily agency operations and drive efficiency. You will work with the President on strategic goals, manage staff and processes, and ensure exceptional client service in a fast-paced environment.

Ideal candidates will be organized, process-oriented, and people-focused, with strong leadership experience and a background in agency operations or management. A competitive salary and full benefits are offered.

Qualifications

• P&C license is required.
• Experience in insurance agency operations or management preferred.
• Strong leadership and personnel management experience.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience with agency management systems and CRM platforms (Applied Epic).
• Understanding of insurance workflows, carrier relations, and production reporting.

Responsibilities

• Audit workflows and daily operations to ensure efficiency.
• Monitor productivity, task completion, and service standards.
• Document and improve internal procedures and agency processes.
• Identify bottlenecks and implement performance improvements.
• Ensure compliance with carrier guidelines and internal procedures.
• Manage employee timecards, attendance, PTO requests, and scheduling.
• Maintain staffing coverage and assist ownership with personnel matters.
• Develop and enforce agency policies and procedures.
• Audit carriers’ production numbers and monitor retention metrics.
• Track commissions and carrier performance requirements.
• Provide operational reports and recommendations to leadership.
• Support budgeting, forecasting, and technology implementations.

Skills

Leadership

Organizational skills

Communication skills

Manage multiple priorities

People development

P&C License

Tools

Applied Epic

Job description

The Insurance Operations Administrator will be responsible for overseeing the daily operations of the agency to ensure efficiency. Accountability, growth, and exceptional client service. This leadership role manages internal staff operations, workflow systems, personnel development, and operational performance while working directly with the President to execute the agency's strategic goals. The ideal candidate is organized, process-orientated, people focused, and capable of leading a fast-paced independent agency environment. Competitive base salary and full benefits package.

Requirements

• P&C License
• Experience insurance agency operations or insurance management preferred
• Strong leadership and personnel management experience
• Excellent organizational and communication skills
• Ability to manage multiple priorities and deadlines
• Experience with agency management systems and CRM platforms - Applied Epic
• Strong problem-solving and decision-making abilities
• Understanding of insurance workflows, carrier relations, and productions reporting

Operations & Workflow Management

• Audit workflows, tasks management systems and daily operations to ensure efficiency and consistency.
• Monitor employee productivity, task completion, and service standards.
• Create, document, and improve internal procedures and agency processes.
• Identify operational bottlenecks and implement solutions for improved performance.
• Ensure compliance with agency standards, carrier guidelines, and internal procedures.

Human Resources & Administrative Oversight

• Manage employee timecards, attendance, PTO requests, and vacation scheduling.
• Maintain staffing schedules and ensure adequate operational coverage.
• Assist ownership with employee relationship and personnel matters.
• Help develop and enforce agency policies and procedures.

Carrier & Production Oversight

• Audit Insurance carriers' production numbers.
• Monitor agency production goals, retention metrics, and performance benchmarks.
• Assist in tracking commissions, incentives, and carrier performance requirements.
• Maintain strong working relationships with carrier representatives and agency partners.

Strategic & Executive Support

• Work directly with the President on agency growth initiatives and operational strategy.
• Help establish agency goals, KPIs, and accountability systems.
• Provide operational reports and recommendations for agency leadership.
• Support implementation of new technology, automation, and agency management systems.
• Participate in budgeting, forecasting, and operational placing initiatives.

First Western was established in 1910 in Booneville, AR. We have branches in Benton, Washington, Sebastian, and Logan counties. We offer a full array of banking products and services, mortgage, insurance, and financial planning/investments. We are consistently considered a top performing bank in Arkansas compared to our peers.

Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE