Insurance Operations Leader - Process Improvement & Efficiency

DXC Technology; Nashville (TN); On-site; USD 150,000 - 210,000; Full time

Job summary

DXC Technology in Nashville is seeking a seasoned Claims Insurance Business Operations Senior Manager to lead end-to-end life and wealth insurance operations in a growth-driven environment. You will guide a large, multi-functional team to drive efficiency, quality, and compliance across operations.

Responsibilities include overseeing 200+ staff, directing process improvements, coordinating with cross-functional partners, monitoring KPIs, and shaping long-term operational strategies to enhance

Qualifications

• Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
• 12+ years of progressive experience in the insurance industry, including at least 3+ years in a similar leadership role.
• Proven experience in insurance business process operations and transaction management.
• Strong proficiency in business process management, optimization, and performance improvement.
• Experience working with 2-3 or more life insurance companies or TPA/BPO service providers.
• Demonstrated ability to lead large teams and deliver operational excellence in high-volume environments.
• Commitment to continuous learning and staying current with industry trends and technologies.

Responsibilities

• Lead and manage day-to-day operations focused on efficiency, quality, and compliance across multiple functional teams.
• Supervise and mentor a multi-operational team of 200+ employees, including managers, senior analysts, and analysts.
• Drive process improvement initiatives and contribute to long-term operational strategies.
• Collaborate with cross-functional teams to optimize business processes and improve customer experience.
• Analyze operational data, KPIs, and performance metrics to identify improvements and implement corrective actions.
• Ensure all teams meet or exceed established performance targets, SLAs, and quality standards.
• Participate in budget planning, forecasting, and resource allocation to support operational objectives.
• Prepare and present regular reports on process performance, efficiencies, and strategic initiatives.

Skills

Insurance operations

Leadership

Process improvement

BPM

Data analysis

Stakeholder mgmt

Budgeting

Cross-functional

Education

Bachelor's degree

Advanced degree preferred

Six Sigma certification

PMP certification

Job description

DXC Technology in Nashville is seeking a seasoned Claims Insurance Business Operations Senior Manager to lead end-to-end life and wealth insurance operations in a growth-driven environment. You will guide a large, multi-functional team to drive efficiency, quality, and compliance across operations.

Responsibilities include overseeing 200+ staff, directing process improvements, coordinating with cross-functional partners, monitoring KPIs, and shaping long-term operational strategies to enhance