Insurance Operations Coordinator

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401k with match

HSA dollars

Free AAA Plus

Service anniversary

CIP

LTD & Basic Life Insurance

Job summary

AAA Hoosier Motor Club is seeking an organized, proactive Insurance Coordinator to provide administrative and operational support to our insurance sales and service teams. This role helps keep the agency moving efficiently by supporting day-to-day activities, coordinating processes, maintaining accurate information, and assisting both sales and operations leadership.

The ideal candidate is highly organized, comfortable managing multiple priorities, communicates well, and enjoys being the person

Qualifications

• High school diploma or equivalent required.
• Previous administrative, insurance, financial services, customer service, or sales support experience preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide administrative support to the insurance sales team and sales leadership.
• Assist with lead distribution, tracking, and follow-up activities.
• Support sales campaigns, referral programs, contests, and other department initiatives.
• Maintain and update sales tracking reports and performance information.
• Assist with preparation of sales materials, presentations, reports, and communications.
• Help coordinate new customer onboarding and follow-up activities.
• Support scheduling and coordination of sales meetings, training sessions, and team activities.
• Assist with tracking production goals, activities, and department initiatives.
• Provide administrative support to insurance operations and service leadership.
• Assist with department reporting, data entry, documentation, and record maintenance.
• Coordinate recurring reports and help ensure information is received and distributed on schedule.
• Support quality assurance, retention, and customer service initiatives.
• Assist with tracking department projects, deadlines, and action items.
• Help maintain department procedures, reference materials, and internal resources.
• Coordinate communications between sales, service, operations, and other internal departments.
• Identify administrative or workflow issues and bring them to leadership’s attention.
• Maintain organized electronic records and department files.
• Prepare spreadsheets, reports, presentations, and other documents as needed.
• Assist with meeting preparation, scheduling, agendas, and follow-up items.
• Monitor shared department resources and help route requests to the appropriate team member.
• Provide support for special projects and department initiatives.
• Perform additional administrative duties as needed to support the overall success of the insurance department.

Education

High school diploma or equivalent

Tools

Excel

Job description

AAA Hoosier Motor Club is seeking an organized, proactive Insurance Coordinator to provide administrative and operational support to our insurance sales and service teams. This role helps keep the agency moving efficiently by supporting day-to-day activities, coordinating processes, maintaining accurate information, and assisting both sales and operations leadership.

The ideal candidate is highly organized, comfortable managing multiple priorities, communicates well, and enjoys being the person