Insurance Agent

AAA-The Auto Club Group; Orland Park (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

AAA – The Auto Club Group in Orland Park, IL seeks a full-time Insurance Agent to consult with current and prospective members, identify coverage needs, and quote suitable products. You’ll meet customers in person or by phone, process applications, changes, and renewals while upholding AAA’s member-focused service.

You’ll also participate in local marketing, outreach, and maintain accurate records in compliance with policy and regulatory standards, collaborating with teammates to hit sales and

Qualifications

• Demonstrated customer service, relationship building, and client consultation.
• Experience with insurance sales, cross-selling related products, and meeting targets.
• Strong communication, active listening, and interpersonal skills.
• Solid organizational, time management, and follow-up skills.
• Comfort with computer-based systems, CRM tools, and policy management software.
• Ability to learn insurance regulations, underwriting guidelines, and company policies.
• High school diploma or equivalent; post-secondary education or relevant certifications are beneficial.
• Valid state insurance license (or eligibility to obtain one within required timeframe).

Responsibilities

• Meet with customers in person or by phone to identify coverage needs and quote products.
• Process policy applications, changes, renewals, and inquiries about coverage, billing, and claims.
• Follow up on leads and participate in local marketing and outreach activities.
• Maintain accurate records in compliance with company and regulatory standards.
• Collaborate with team members to meet sales and service goals while upholding member-focused service.

Skills

Customer service

Relationship building

Insurance sales

Cross-selling

Communication

Time management

CRM tools

Policy management software

Education

High school diploma

Post-secondary education / certifications beneficial

Tools

CRM tools

Office software

Job description

Company Description

AAA – The Auto Club Group (ACG) is the second largest AAA club in North America, serving over 13 million members across 14 U.S. states, Quebec, Puerto Rico, and the U.S. Virgin Islands. For more than a century, AAA has focused on providing safety, security, and peace of mind to its members. ACG supports this mission by offering a comprehensive range of services, including roadside assistance, insurance, and travel support. The organization is dedicated to delivering exceptional customer service and value, aiming to be a trusted ally on the road and throughout life’s journey. As part of the national AAA Federation, ACG contributes to improving the lives of more than 60 million members across North America.

Role Description

This is a full-time, on-site Insurance Agent role based in Orland Park, IL. The Insurance Agent will consult with current and prospective members to identify coverage needs, recommend appropriate insurance products, and provide personalized quotes. Day-to-day responsibilities include meeting with customers in person or by phone, handling policy applications and changes, processing renewals, and responding to inquiries about coverage, billing, and claims. The role also involves following up on leads, participating in local marketing and outreach activities, and maintaining accurate records in accordance with company and regulatory standards. The Insurance Agent will collaborate with team members to meet sales and service goals while upholding AAA’s commitment to member-focused service.

Qualifications

• Demonstrated ability in customer service, relationship building, and client consultation.
• Experience with insurance sales, cross-selling related products, and meeting performance or sales targets.
• Strong communication, active listening, and interpersonal skills for working with diverse members and colleagues.
• Solid organizational, time management, and follow-up skills to manage multiple member requests and policies.
• Comfort with computer-based systems, CRM tools, and standard office software for quoting and policy management.
• Ability to learn and apply insurance regulations, underwriting guidelines, and company policies accurately.
• High school diploma or equivalent required; post-secondary education or relevant professional certifications are beneficial.
• Valid state insurance license (or eligibility to obtain one within required timeframe); prior insurance or financial services experience is preferred.