Insurance Officer

Government of the Virgin Islands; Charlotte Amalie (United States Virgin Islands); On-site; USD 38,000 - 60,000; Full time

Job summary

Government of the Virgin Islands seeks an Insurance Account Specialist to supervise and perform high-level health insurance tasks. The role expedites accurate submission of insurance information to carriers and intermediaries, answers inquiries per guidelines, and maintains insurance files daily.

The position requires knowledge of group insurance procedures, claims processing, and data entry. Strong communication and reporting skills are essential for success in this office-based role.

Qualifications

• Graduation from a recognized college or university with a major in business administration or related field supplemented by three (3) accounting credits and one-year insurance related experience.
• Or high School Diploma or equivalent supplemented with three (3) accounting credits, plus five (5) years insurance related work experience preferably with a major insurance carrier in the claims processing area.
• Knowledge of Virgin Islands Code, rules and regulations, procedures and policies governing a group insurance plan.
• Knowledge of insurance claims processing and basic mathematics; spreadsheet usage.

Responsibilities

• Prepare and submit claims to carriers and intermediaries after all information has been made available for billing.
• Review files daily and spot check bills, invoices and documents for accuracy.
• Send correspondence to insurance carriers and other government agencies to ensure timely payment.
• Prepare and submit a daily listing of all unbillable accounts.
• Compile monthly and annual claim statistics.
• Reconcile payment information to be provided to and from the claims agent.
• Verify accuracy of payment information to be provided to claims agent.

Skills

Attention to detail

Written communication

Oral communication

Spreadsheet proficiency

Data entry

Customer service

Education

Bachelor's degree in business administration or related field

Accounting credits (3)

Tools

Accounting software

Job description

Under the direct supervision of the Chief Group Health Insurance, performs highly responsible health insurance work involving expediting the accurate and timely preparation and submission of insurance information both internally and to intermediaries. In addition, the employee answers related inquiries in accordance with established guidelines, relative to the respective insurance carrier.

Supervision received takes the form of conferences, memos and review of completed work. The Insurance Account Specialist is required to use good judgment initiative, safety and security controls to maintain good practices Maintains and controls insurance files for a specific account and enters data on the computer for insurance carrier and the Group Health Insurance office on a daily basis.

• Prepares and submits claims to carriers and intermediaries after all information has been made available for billing.
• Reviews files daily and spots checks bills, invoices and departmental documents for accuracy.
• Sends correspondence to insurance carrier and other government agencies to ensure timely payment.
• Prepares and submits a daily listing of all unbillable accounts.
• Compiles monthly and annual claim statistics.
• Reconciles payment information to be provided to and from the claims agent.
• Verifies accuracy of payment information to be provided to claims agent.
• Performs other related duties as required.

Graduation from a recognized college or university with a major in business administration or related field supplemented by three (3) accounting credits and one-year insurance related experience.

OR

High School Diploma or equivalent supplemented with three (3) accounting credits, plus five (5) years insurance related work experience preferably with a major insurance carrier in the claims processing area.

FACTOR 1 - KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of Virgin Islands Code, rules and regulations, procedures and policies governing a group insurance plan.
• Knowledge of insurance claims processing.
• Knowledge of basic mathematics and use of a spread sheet.
• Knowledge of filing practices and procedures.
• Knowledge of Insurance office procedures insurance representative and departmental guidelines.
• Knowledge of the use of adding machines and/or calculators.
• Skill in the use of personal computers and related software applications.
• Ability to operate "on-line" input terminal equipment.
• Ability to prepare accurate reports.
• Ability to express oneself clearly and concisely orally and in writing.
• Ability to deal tactfully with all persons contact during the course of work.

FACTOR 2 - SUPERVISORY CONTROLS

Direct supervision is exercised by the Chief or designee who gives specific work assignments and verifies work periodically. Routine work is performed independently following set procedures; work is reviewed for accuracy and completeness.

FACTOR 3 - GUIDELINES

Guidelines consist of established departmental rules, regulation, practices and procedures. Due to the recurring nature of the duties performed, instructions are easily memorized and little interpretation is necessary. When instructions do not apply, the problem is referred to the Chief or designee.

FACTOR 4 - COMPLEXITY

Work involves responsibility for preparation and submission of accurate and timely documents to department, claims agent and intermediaries. The incumbent responds to inquiries, prepares lists of claims and daily reports; usually the work is clear-cut and generally applies directly to the problem or issue at hand.

FACTOR 5 - SCOPE AND EFFECT

The purpose of the work is to facilitate the timely processing of insurance information so that covered individuals receive appropriate care and that payments reflect actual obligations.

FACTOR 6 - PERSONAL CONTACTS

Contacts are with co-workers, claims representatives, employers and intermediaries, and can be face to face, on the telephone or in writing.

FACTOR 7 - PURPOSE OF CONTACTS

The personal contacts involve exchange of information regarding claim filing procedures, billing addresses and other pertinent patient/employee related information.

FACTOR 8 - PHYSICAL DEMANDS

Work is mostly sedentary, however some walking, bending, and lifting is required to retrieve files and process paperwork.

FACTOR 9 - WORK ENVIRONMENT

Work is performed in an office setting.