Insurance Office Receptionist & Team Support

Aimee Malloy Insurance Agency, Inc.; Richmond (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Opportunity for advancement

Training & development

Signing bonus

Competitive salary

Job summary

Aimee Malloy - State Farm Agent is seeking a Receptionist to join their team in a dynamic insurance environment. You will greet clients, manage calls and appointments, and maintain customer records while exploring opportunities to offer insurance options.

The role emphasizes excellent customer service, organizational skills, and the ability to multitask in a supportive, growth-oriented workplace. Training and development are provided as you contribute to a collaborative team.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills, including MS Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Training & development
• Signing bonus
• Competitive salary

ROLE DESCRIPTION:
Aimee Malloy - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.