Insurance Office Receptionist & Customer Service Advocate

Mike Dooz Agency LLC; Lakeland (FL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Friday Afternoons Off

Hourly Plus Commission

License Reimbursement

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Mike Dluzniewski - State Farm Agent is seeking a friendly receptionist to join our team in Lakeland, FL. This is a full-time role offering opportunities for advancement and benefits, with responsibilities in greeting customers, scheduling, and basic CRM use.

Ideal candidates are organized, have customer service experience, and are comfortable discussing insurance options. Compensation ranges from $30,000 to $35,000 per year, with health insurance and 401(k) matching among the benefits.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic IT skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Sales conversations

MS Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Mike Dluzniewski - State Farm Agent is seeking a friendly receptionist to join our team in Lakeland, FL. This is a full-time role offering opportunities for advancement and benefits, with responsibilities in greeting customers, scheduling, and basic CRM use.

Ideal candidates are organized, have customer service experience, and are comfortable discussing insurance options. Compensation ranges from $30,000 to $35,000 per year, with health insurance and 401(k) matching among the benefits.