Insurance Office Receptionist & Customer Growth

Matt Basile - State Farm Insurance Agent; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Matt Basile - State Farm Agent in Dover, DE is seeking a Receptionist to greet customers, manage calls, schedule appointments, and support the team with administrative tasks.

The ideal candidate is organized, detail-oriented, with strong communication skills and a willingness to learn about insurance options and CRM systems. This role offers growth opportunities in a supportive environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Matt Basile - State Farm Agent in Dover, DE is seeking a Receptionist to greet customers, manage calls, schedule appointments, and support the team with administrative tasks.

The ideal candidate is organized, detail-oriented, with strong communication skills and a willingness to learn about insurance options and CRM systems. This role offers growth opportunities in a supportive environment.